Kisha Noah
Cleveland Heights,OH
Summary
Dynamic Client Service Representative with a proven track record at Advance Partners, excelling in customer support and relationship building. Leveraged product knowledge to enhance service delivery, achieving significant improvements in client satisfaction. Skilled in cross-selling and streamlining processes, fostering trust and loyalty among clients through tailored financial solutions.
Overview
35
35
years of professional experience
Work History
Client Service Representative
Advance Partners
23000 Millcreek Blvd, Highland Hills, OH 44122
12.2021 - Current
- Provide payroll funding with accuracy and manage approximately 30 emails per day from clients
- Develop strong relationships with clients, fostering trust through exceptional service
- Collaborate with cross-functional team to enhance overall service
- Streamlined communication processes between clients and internal teams to enhance service delivery.
Member Service Supervisor
Taleris Credit Union
Seven Hills, Ohio
08.2005 - 10.2020
- Supervised daily operations of member service team, ensuring high-quality service delivery.
- Implemented training programs for staff, enhancing service skills and operational knowledge.
- Developed strategies to improve member engagement and satisfaction through targeted initiatives.
- Analyzed member feedback to identify trends and drive process improvements within the department.
- Achieved department cross sale goals 3 consecutive months
Loan Officer
Ohio Educational Credit Union
Cleveland, OH
09.1990 - 09.2002
- Evaluated loan applications to determine creditworthiness and compliance with regulations.
- Developed customized financial solutions for clients based on individual needs and goals.
- Cultivated relationships with clients to ensure high levels of satisfaction and retention.
- Streamlined loan processing procedures, reducing turnaround time for approvals.
Education
High School Diploma -
Jane Adams Business Career Center
Cleveland, OH06.1991
Skills
- Strong customer support skills
- Excellent commutation and relationship building
- Great cross sales performance
- Product and technical knowledge
Timeline
Client Service Representative
Advance Partners
12.2021 - Current
Member Service Supervisor
Taleris Credit Union
08.2005 - 10.2020
Loan Officer
Ohio Educational Credit Union
09.1990 - 09.2002
High School Diploma -
Jane Adams Business Career Center