Kisha Noah
Cleveland Heights,OH
Summary
Dynamic Client Service Representative with a proven track record at Advance Partners, excelling in customer support and relationship building. Leveraged product knowledge to enhance service delivery, achieving significant improvements in client satisfaction. Skilled in cross-selling and streamlining processes, fostering trust and loyalty among clients through tailored financial solutions.
Overview
35
35
years of professional experience
Work History
Client Service Representative
Advance Partners
12.2021 - Current
- Provide payroll funding with accuracy and manage approximately 30 emails per day from clients
- Develop strong relationships with clients, fostering trust through exceptional service
- Collaborate with cross-functional team to enhance overall service
- Streamlined communication processes between clients and internal teams to enhance service delivery.
Member Service Supervisor
Taleris Credit Union
08.2005 - 10.2020
- Supervised daily operations of member service team, ensuring high-quality service delivery.
- Implemented training programs for staff, enhancing service skills and operational knowledge.
- Developed strategies to improve member engagement and satisfaction through targeted initiatives.
- Analyzed member feedback to identify trends and drive process improvements within the department.
- Achieved department cross sale goals 3 consecutive months
Loan Officer
Ohio Educational Credit Union
09.1990 - 09.2002
- Evaluated loan applications to determine creditworthiness and compliance with regulations.
- Developed customized financial solutions for clients based on individual needs and goals.
- Cultivated relationships with clients to ensure high levels of satisfaction and retention.
- Streamlined loan processing procedures, reducing turnaround time for approvals.
Education
High School Diploma -
Jane Adams Business Career Center
Cleveland, OH06.1991
Skills
- Strong customer support skills
- Excellent commutation and relationship building
- Great cross sales performance
- Product and technical knowledge
Timeline
Client Service Representative
Advance Partners
12.2021 - Current
Member Service Supervisor
Taleris Credit Union
08.2005 - 10.2020
Loan Officer
Ohio Educational Credit Union
09.1990 - 09.2002
High School Diploma -
Jane Adams Business Career Center