Kisha Smith
Euclid
Summary
Dedicated professional with several years of driving experience. Skilled in route coordination and vehicle loading, ensuring efficiency and safety. Strong communicator with a focus on customer service and multitasking capabilities. Committed to contributing to organizational goals with a valid license and clean driving record.
Overview
13
13
years of professional experience
Work History
Flex Driver
Amazon Warehouse
Cleveland
07.2021 - Current
- Operated delivery vehicles to ensure timely and safe package transport.
- Loaded and unloaded packages, maintaining strict adherence to safety protocols for optimal handling.
- Utilized GPS navigation systems for precise route planning to enhance delivery accuracy.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
Housing Navigator
United Way 211
Cleveland
11.2023 - 03.2026
- Guided clients through social services and community resources to enhance their housing access.
- Assessed client needs to provide tailored referrals for housing services.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Managed inbound calls to address housing inquiries and connect clients with resources.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Managed high call volumes while maintaining customer satisfaction and service quality.
- Assisted customers with inquiries, providing accurate information and solutions.
Principal Clerk
City of Cleveland Airport Security
Cleveland
11.2019 - 11.2021
- Processed fingerprints and background check applications for new hires, ensuring compliance with airport security protocols.
- Submitted fingerprints to FBI database to see if applicants were cleared to work at the airport.
- Renewed current employees' work badges.
- Made sure everyone had the appropriate access to where they needed to be in the airport and shut off access if they didn't need it.
- Completed incident reports pertaining to any incidents that took place in the airport.
- Answered multi-line telephone system and efficiently routed calls to appropriate personnel to enhance communication flow.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Oversaw office inventory by restocking supplies and submitting purchase orders to maintain operational readiness.
Customer Account Associate
City of Cleveland Water Department
Cleveland
11.2013 - 11.2019
- Handled inbound calls from customers regarding billing issues, providing timely resolutions.
- Responded to customer inquiries about water services and billing procedures to ensure clarity and satisfaction.
- Guided customers in interpreting their water usage and billing statements to enhance understanding.
- Maintained accurate records of customer interactions in the database system.
Education
High School Diploma -
James F Rhodes High School
Cleveland, OH1998
Skills
- Data Confidentiality
- Office software
- Problem Solving
- Customer service
- Active Listening
- Time management
- Professionalism
- Reliability and punctuality
- Detail-oriented
- Effective communication
- Attention to detail
- Communication skills
- Assessment skills
- package handling
- order assembly
- Order fulfillment
- Package inspection
- Picking and packing
- Order picking
Timeline
Housing Navigator
United Way 211
11.2023 - 03.2026
Flex Driver
Amazon Warehouse
07.2021 - Current
Principal Clerk
City of Cleveland Airport Security
11.2019 - 11.2021
Customer Account Associate
City of Cleveland Water Department
11.2013 - 11.2019
High School Diploma -
James F Rhodes High School