Kisha M. Thomas
Metairie,LA
Summary
As a team-leader with proven history of growth and expansion my objective is to obtain a progressive position with a growth-oriented company that will showcase the understanding and ability I have to provide excellent service, while assuring constant productivity of the company; and allowing the opportunity to continue to strengthen my current skills and acquire new skills. Professional HIghlights 20+ years of experience in administrative, clinical and call center settings Recognized for exemplary performance and having exceptional knowledge of business practices and legal requirements and HIPAA guidelines 15 years of clerical experience Excellent communication skills Worked with many levels of leadership to promote efficient business practices
Overview
11
11
years of professional experience
Work History
F.E.M.A. Disaster Home Inspector
Vanguard Inspection Services
Winchester , VA
09.2021 - Current
- Perform F.E.M.A. approved inspections on flood, earthquake, tornado, fire disaster on commerical and personal property.
- Make appointments, visit and interview
- Photograph, record and describe damage dwellings on F.E.M.A. provided computer.
Licensed Agent
New York Life Insurance
01.2019 - Current
- Establishes productive working relationships with clients
- Determines clients ‘particular needs and financial situations by scheduling fact finding appointments and determining the extent of present coverage and investments
- Analyze the clients’ current portfolio and make recommendations
- Ascertains client’s long-term goals
- Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Communicates with adjusters
- Obtains underwriting approval by completing application for coverage
- Provides continuing service by providing direct deposit forms, processing changes in beneficiary and analyzing policy loan applications
- Maintain electronic and paper records
- Hours: Mon-Fri 8 am-7pm PM SAT- Sun 10 am -4 pm Average Hours:56
Administrative Assistant
New York Life Insurance
01.2018 - 01.2019
- Maintain high attention to details and discretion with confidential
- Information
- Liaise within the department, across the organization and with
- External partners/vendors/associations
- Manage office supply ordering and inventory
- Coordinate meetings, events, conferences, conference calls and
- Travel arrangements with high attention to detail
- Coordinate document tracking and retention while ensuring them
- Accessibility
- Maintain the overall support, including phone coverage, complex
- Business calendars and correspondence in a timely and professional manner
- MON- TUE THURS-FRI 8 AM – 3 PM Average Hours: 28
ADVANCED THERAPEUTICS – MHS
01.2017 - 01.2018
- Develop and maintain a client workload
- Assess the client’s case through intervention
- Provide counseling services
- Monitor and record the client’s progress by utilizing a database to record notes for each interaction
- Provide recommendations and suggestions based on observations
- Create individual treatment plans provide crisis intervention when applicable
- MON-FRI 10 am – 8pm SAT 9 am-6 pm Average Hours: 49
Lead Biller/Coder
Access Health Louisiana
01.2016 - 01.2018
- Promoted to lead biller
- Worked with leadership to ensure efficient operation of the department
- Train and orient new hires
- Monitor billers’ performance; notate performance measures
- Collect and post patient financial responsibility amounts and payments from other payor sources
- Process legal notices
- Reconcile receipts and prepare bank deposits and update banking spreadsheet for accounting department management
- Analyze, report, and edit claims for reprocessing
- Communicate with accounting personnel to resolve bank deposit discrepancies
- Assist department manager by managing billing for 20 sites
- MON-FRI 7:30 am – 5 pm Average Hours: 40
Biller/Coder
Access Health Louisiana
01.2015 - 01.2016
- Maintained confidentiality of patient’s information at work and off duty
- Immediate contact personnel for 3 clinic sites
- Collected and post all patients’ financial responsibility payments
- Responded to patients’ request to discuss their account in a timely manner
- Prepared and submitted claims to insurance carriers and intermediaries within 24 hours
- Accurately document patient chart with complaints, denials, concerns
- MON -FRI 8 am – 5 pm Average Hours (40)
PROVIDER CONSULTANT
BLUE CROSS BLUE SHIELD OF ALABAMA
01.2013 - 01.2015
- Achieved and exceeded individual performance goals
- Provided resolution of providers’ inquiry to ensure their satisfaction
- Utilized multiple systems to research necessary information to resolve the customer’s inquiries
- Handle a high volume of inbound calls pertaining to patient benefits, claims and authorizations
- MON – FRI 8AM – 5 PM AVERAGE HOURS: 40
Education
Bachelor of Psychology - Communications
Southern University of New Orleans
2018
Associate Degree - General Studies, Humanities
Delgado Community College
2013
Skills
- 55-60 wpm
- 10 keystrokes
- Software:
- Proficient in Microsoft Programs
- Adobe; Athena, Sales Central, Collaborate MD
- AS400; Windows; Thin Client; Mac OS X,
- Analytical and Critical Thinking
- Teambuilding
- Written Communication
- Organization and Time Management
- Teamwork and Collaboration
- Google Workspace
- Flexible and Adaptable
Community
Retention Chair Alzheimer’s Association
2019-
Volunteer Second Harvest Food Bank
2018-
Parent Liaison
Metropolitan Track Club 2016-2017
Reading Buddies
Hynes Charter School
2013-2014
Communication Secretary Kenilworth Park 2011-2012
Volunteer Services: Vendor Coordinator
for Annual Black Women’s Wellness Conference
(Dr. Tammy Wilborn)
Timeline
F.E.M.A. Disaster Home Inspector
Vanguard Inspection Services
09.2021 - Current
Licensed Agent
New York Life Insurance
01.2019 - Current
Administrative Assistant
New York Life Insurance
01.2018 - 01.2019
ADVANCED THERAPEUTICS – MHS
01.2017 - 01.2018
Lead Biller/Coder
Access Health Louisiana
01.2016 - 01.2018
Biller/Coder
Access Health Louisiana
01.2015 - 01.2016
PROVIDER CONSULTANT
BLUE CROSS BLUE SHIELD OF ALABAMA
01.2013 - 01.2015
Bachelor of Psychology - Communications
Southern University of New Orleans
Associate Degree - General Studies, Humanities
Delgado Community College