Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Cantu

Atascosa,TX

Summary

Focused on providing professional service and support. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Receptionist

Massage Masters
Pharr, Texas
09.2019 - 03.2020
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with special projects assigned by management when required.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors and provided them with assistance.
  • Scheduled and performed preventive maintenance.
  • Provided assistance with laundry services when needed.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Assisted in the development of advertising campaigns for new products.
  • Wore advertising promoting incoming students information.
  • Built relationships with upcoming high school graduates.

Former Actor

THE ROTTING FLESH FACTORY
Harlingen, Texas
09.2015 - 11.2015
  • Delivered dialogue convincingly while maintaining accurate timing and pacing with other actors.
  • Maintained professionalism on set by arriving early, following directions, and staying focused.
  • Worked closely with makeup artists to ensure the desired look was achieved.
  • Attended fittings to ensure costumes were tailored properly.
  • Demonstrated physical movements necessary for realistic portrayal of characters' emotions.
  • Adapted performances based on feedback from directors and producers.

Former Actor

The Rotting Flesh Factory
Harlingen, Texas
09.2014 - 11.2014
  • Delivered dialogue convincingly while maintaining accurate timing and pacing with other actors.
  • Memorized lines for multiple characters in a production.
  • Worked closely with makeup artists to ensure the desired look was achieved.
  • Researched real-life counterparts of fictional characters to gain insight into their behavior.
  • Maintained professionalism on set by arriving early, following directions, and staying focused.
  • Managed time efficiently between multiple projects simultaneously.
  • Communicated characters or situations to audience through speech, body language and movement.

Former Actor

The Rotting Flesh Factory
Harlingen, Texas
08.2013 - 11.2013
  • Adapted performances based on feedback from directors and producers.
  • Practiced improvisation techniques to prepare for unexpected changes during filming or performance.
  • Delivered dialogue convincingly while maintaining accurate timing and pacing with other actors.
  • Memorized lines for multiple characters in a production.
  • Maintained professionalism on set by arriving early, following directions, and staying focused.
  • Managed time efficiently between multiple projects simultaneously.
  • Studied and memorized scripts to learn lines and cues.
  • Communicated characters or situations to audience through speech, body language and movement.
  • Attended auditions and casting calls to audition for roles.
  • Collaborated with other actors to brainstorm ideas.
  • Maintained personal appearance by meeting costume and makeup requirements.
  • Worked closely with makeup artists to ensure the desired look was achieved.
  • Attended fittings to ensure costumes were tailored properly.
  • Demonstrated physical movements necessary for realistic portrayal of characters' emotions.

Call Center Representative

Jackson Hewitt Tax Service Inc
Weslaco, Texas
02.2013 - 05.2013
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Cashier

McDonald's
Weslaco, Texas
01.2011 - 04.2011
  • Maintained cleanliness of area including countertops, registers, windowsills and floors.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Followed proper opening/closing procedures for cashier station security.
  • Handled customer complaints professionally escalating issues when necessary.

Education

High School Diploma -

Weslaco East High School
Weslaco, TX
05-2012

Some College (No Degree) - Licensed Massage Therapist

Massage Masters
Pharr, TX

Skills

  • Scheduling
  • Office Management
  • Clerical Support
  • Data Entry
  • Travel Coordination
  • Bookkeeping
  • Documentation And Reporting
  • Tech-Savvy
  • 55-60 WPM
  • Customer Service
  • Customer communications

Timeline

Receptionist

Massage Masters
09.2019 - 03.2020

Former Actor

THE ROTTING FLESH FACTORY
09.2015 - 11.2015

Former Actor

The Rotting Flesh Factory
09.2014 - 11.2014

Former Actor

The Rotting Flesh Factory
08.2013 - 11.2013

Call Center Representative

Jackson Hewitt Tax Service Inc
02.2013 - 05.2013

Cashier

McDonald's
01.2011 - 04.2011

High School Diploma -

Weslaco East High School

Some College (No Degree) - Licensed Massage Therapist

Massage Masters

Similar Profiles

CREATE PROFILE
Crystal Cantu