Pamela Aurand
Littlestown,USA
Summary
To work in a growing organization, where the perfect blend of my experience and enhanced skills can help in maximizing the profit and production of a company. This position should be in a growth-oriented company, where I can utilize my administrative and analytical skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Lifebridge Health (Carroll Hospital)
Westminster, MD
07.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments, ensuring accurate and timely coordination of services.
- Processed patient check-ins and registrations, maintaining accuracy in data entry.
- Collaborated with healthcare staff to streamline communication between departments.
- Implemented office procedures that improved workflow and reduced wait times for patients.
- Resolved patient inquiries and concerns professionally, contributing to high levels of patient satisfaction.
- Maintained confidentiality of sensitive information in compliance with HIPAA regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
Patient Service Representative
UPMC
Hanover, PA
05.2021 - 07.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Secretary
Md Pain and Spine
Westminster, MD
04.2018 - 05.2021
- I am responsible for triaging patients, Helping with office procedures, answering multiple phones lines, making appointments. I am also responsible for opening and closing the office, checking patients in and checking out, collecting balances due, making sure insurance is correct and current, faxing and operating all office equipment.
- I am also fluent in Medical Terminology and familiar with common medical abbreviations.
CMA/Secretary
Manchester Family Medicine
Manchester, MD
03.2016 - 01.2018
- I was responsible for triaging patients, answering multiple phones lines, making appointments. I am also responsible for opening and closing the office, checking patients in and checking out, collecting balances due, making sure insurance is correct and current, faxing and operating all office equipment.
- I am also fluent in Medical Terminology and familiar with common medical abbreviations.
Certified Medical Assistant
Adams County Prison
Gettysburg, PA
07.2014 - 03.2016
- I was responsible for the intake on all new inmates, making sure they were not suicidal. I gave all new inmates there ppd injection. I was responsible for all vitals and to make sure the inmates medical needs were meet.
Emergency Room Tech
Emergency Room Tech
Gettysburg, PA
11.2012 - 07.2014
- Triage Patients, Answering Phones, Speaking With Families, Making Patients Arraignments, Assist doctors with procedures, splints, ekg's, cpr, blood draws, Arrange transport by air and ground to other facilities.
Education
High School Diploma -
F,S,K
Union Bridge, MDSkills
- Blood sampling
- ICD-10
- Medical office experience
- CPR
- Customer service
- Front desk
- Phlebotomy
- Venipuncture
- Experience administering injections
- Medical scheduling
- Medical records
- EMR systems
- Analysis skills
- EKG
- Hospital experience
- Patient care
- Medical terminology
- Vital signs
- Clerical experience
- Filing
- Triage
- Insurance Verification
- Phone Etiquette
- Cash handling
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Office equipment operations
- Record preparation
- Phone etiquette
- Front desk operations
- Multitasking and prioritization
- Calm demeanor
- Multi-line telephone skills
- Call answering and routing
- Payment processing
- Punctual and reliable
- Problem-solving
- Courteous and professional
- Relationship building
- Basic math
- Multi-line phone systems
Certification
- CPR Certification July 2024
- Certified Medical Assistant
- AED Certification
- First Aid Certification
- BLS Certification
- CCMA Certification
Assessments
- Supervisory skills: Motivating & assessing employees — Proficient September 2021 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Administrative assistant/receptionist — Proficient August 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Attention to detail — Proficient October 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Work style: Reliability — Proficient September 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Medical receptionist skills — Proficient August 2022 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Customer focus & orientation — Proficient August 2021 Responding to customer situations with sensitivity Full results: Proficient
- Administrative support professional fit — Proficient November 2022 Measures the traits that are important for successful administrative support professionals Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Triaging patients
- Updating patient charts
- Vital signs
- Office equipment
- Notify patients about test
- Administrative and results analytical skills
- Prepare for procedures
- Write and send
- CPR and FirstAid prescriptions
- QUALIFICATIONS AND ACHIEVEMENTS
- 2012 Carroll Community College, Westminster MD Medical assistant Licence number - R4M5E8K2 Certifica
Timeline
Receptionist
Lifebridge Health (Carroll Hospital)
07.2025 - Current
Patient Service Representative
UPMC
05.2021 - 07.2025
Secretary
Md Pain and Spine
04.2018 - 05.2021
CMA/Secretary
Manchester Family Medicine
03.2016 - 01.2018
Certified Medical Assistant
Adams County Prison
07.2014 - 03.2016
Emergency Room Tech
Emergency Room Tech
11.2012 - 07.2014
High School Diploma -
F,S,K