Brenda Sandoval
Northridge,CA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
ENT Group of Los Angeles
05.2023 - 08.2024
- Answering phone calls in a friendly and professional manner in regards to scheduling patients for an appointment/canceling appointments
- Responding to emails in an efficient manner
- Checking out patients after their appointments, with follow up documents, referral forms etc
- Collecting Co payments for insurance
- Following all of Physician orders
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Caregiver
Advanced Home Care
12.2022 - 01.2024
- Provide quality care in clients home
- Light house keeping
- Meal preparation
- Medication Reminders
- Assisting in ADL's
- Take Vital signs and Monitor
Mobile Expert
Wireless Vision, LLC
08.2021 - 11.2023
- Delivering Great Customer services by explaining about our products and services
- Answering phone calls and promoting products over the phone
- Sales in phone plans, phones, watches and tablets
- Troubleshooting devices
Certified Nursing Assistant
Los Angeles Jewish Home
09.2019 - 08.2021
- Help the elderly in the evening during dinner and assist them to get ready for bed
- Assisted in ADL ( Toileting, bathing, feeding, hygiene) etc
- Ensured all rooms are free of soiled clothing/ linens and trash
- Took vital signs to ensure residents are healthy
- Charting at the end of shift on behalf of residents behavior, involvement of ADLs etc
Seasonal Horror Nights Maze Host
Universal Studios
08.2018 - 11.2018
- Guided customers through the maze
- Ensured proper conduct was followed within the maze
- Assisted customers with questions and concerns
- Scanned passes for entry into the attraction
Education
Diploma in Medical Assisting -
National Career College
Panorama City, CA05.2023
Vocational training in Nursing Assistant -
Los Angeles Jobcorps
Los Angeles, CA08.2019
High School Diploma - General Studies
North Hills Prep
Van Nuys, CA06.2017
Skills
- ADLs
- Dementia care
- Customer Service
- Caregiving
- Medical office experience
- Medical Receptionist
- Medication Administration
- Hostess
- Immunizations
- Organizational skills
- Front desk
- Blood sampling
- Bilingual
- Meal Preparation
- Alzheimer's care
- Time Management
- Vital Signs
- Host
- Nursing home experience
- EMR Systems
- Phlebotomy
- Cash handling
- Medical Terminology
- Computer skills
- Patient Care
- Microsoft Office
- Nursing
- CPR
- Senior Care
- HIPAA
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Appointment management
- Payment collection
- Patient registration
- Microsoft office
- Insurance verification
- Electronic medical records
Certification
- Medical Terminology, 02/19, Present
- Driver's License
- Certified Medical Assistant
- CPR Certification, 07/23, 07/25
- Basic Life Support (BLS), 07/21, 07/23
- ACLS Certification
- BLS Certification
Additional Information
Bilingual (English, Spanish), Experience working a diverse group of customers, Strong work ethic with a positive attitude, Able to build relationships, Excellent communication skills, Proficient experience with cash register, Equally skilled working independently or with a team
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
ENT Group of Los Angeles
05.2023 - 08.2024
Caregiver
Advanced Home Care
12.2022 - 01.2024
Mobile Expert
Wireless Vision, LLC
08.2021 - 11.2023
Certified Nursing Assistant
Los Angeles Jewish Home
09.2019 - 08.2021
Seasonal Horror Nights Maze Host
Universal Studios
08.2018 - 11.2018
Vocational training in Nursing Assistant -
Los Angeles Jobcorps
High School Diploma - General Studies
North Hills Prep
Diploma in Medical Assisting -
National Career College
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