Angela Robertson
Lexington,KY
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
18
18
years of professional experience
Work History
Receptionist
Elswick Chiropractic & Associates
Lexington, US
05.2023 - Current
- Answer calls
- Check patient’s in/out
- Perform insurance verifications for patients benefits
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Pharmacy Technician
Walmart
Lexington, US
05.2022 - 05.2023
- Filled patients prescriptions, verified insurances, answered phones, and checked out customers with their purchases
- Interpreted and processed medication orders under supervision of pharmacist.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Sales Associate
Dillard's, Inc.
Lexington, US
11.2018 - 04.2023
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves according to size, color or style.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
Sales Associate
Macy's
Lexington, US
06.2020 - 11.2022
- Greet customers, check out customers with their purchases, help with online ordering if we don't have what they need in store
E-Commerce Associate/ supervisor
Krogers
Lexington, US
01.2018 - 10.2019
- I opened up the store, received and sorted customers online orders, picked and shopped customers online orders, and then got customers orders ready to be picked up
Front Desk Receptionist
EXTENDED STAY AMERICA
Lexington, US
06.2015 - 09.2018
- I check in guest, make reservations, answer phones and accommodate whatever other needs a customer may need
Cleaning Crew
Adecco
Lexington, US
06.2007 - 08.2014
- We cleaned offices, floors, bathrooms and stocked supplies
Education
High school -
Tates Creek High School
05.2004
Skills
- Cashiering
- Pharmacy Technician Experience
- E-Commerce
- Medical Records
- Medical Receptionist
- Front Desk
- Medical Office Experience
- Customer service
- Medical Scheduling
- Food service
- Insurance Verification
- Cash handling
- Cleaning
- Medical Terminology
- Microsoft Word
- Communication skills
- Scheduling
- Reception desk management
- Greeting and seating clients
- Front desk operations
- Data entry
- Schedule management
- Organization skills
- Clerical support
- Phone etiquette
- Multi-line phone system operation
- Appointment scheduling
- Verbal and written communication
- Telephone skills
- Tech-Savvy
- Scheduling appointments
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Timeline
Receptionist
Elswick Chiropractic & Associates
05.2023 - Current
Pharmacy Technician
Walmart
05.2022 - 05.2023
Sales Associate
Macy's
06.2020 - 11.2022
Sales Associate
Dillard's, Inc.
11.2018 - 04.2023
E-Commerce Associate/ supervisor
Krogers
01.2018 - 10.2019
Front Desk Receptionist
EXTENDED STAY AMERICA
06.2015 - 09.2018
Cleaning Crew
Adecco
06.2007 - 08.2014
High school -
Tates Creek High School