Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
BusinessDevelopmentManager

Kishauna Diaz

Workers Compensation Intake Liaison / Registration Coordinator
Henrico,VA

Summary

Detail-oriented and highly organized, excels at managing multiple tasks with precision and accuracy. Exceptional customer service skills complemented by strong decision-making and problem-solving abilities. These valuable skills make an effective and efficient professional in any work environment.

Overview

11
11
years of professional experience

Work History

Workers' Compensation Intake Liaison

OrthoVirginia
01.2023 - Current
  • Serve as a point of contact via phone and email for claimants & adjusters and nurse case managers regarding medical and work notes pertaining to treatment and medical findings.
  • Obtain panel information for patient 's to be seen at specific work comp approved medical facilities.
  • Schedule Appointments for injured workers.
  • Fax MRI and physical therapy orders to adjusters and nurse case managers using Biscom faxing system.
  • Audit Workers compensation ques to check status on existing claims.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Obtain referrals .
  • Work with the billing department to adjust any workers compensation claimant accounts that used personal insurance on initial office visit.

Patient Registrar

OrthoVirginia
05.2018 - Current
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Used Epic to schedule and manage patient appointments.
  • Collected and processed co-payments and out-of-pocket charges
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Prepared and processed patient referrals.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.

Patient Scheduler

OrthoVirginia
01.2016 - 05.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Confirmed patient appointments day before scheduled..
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered phone calls and messages for over 12-physicians scheduling appointments, and handling patient inquiries directing calls to the appropriate staff.
  • Assisted in training new schedulers, sharing best practices and improving team efficiency.

Registrar

St Mary's Hospital
02.2014 - 12.2015
  • Greeted over 100 patients with personable approach and provided knowledgeable service.
  • Checking patients in for their appointments and escorting them to appropriate waiting areas.
  • Schedule appointments
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collected patient co-pays
  • Assisted in adult and pediatric emergency room registration.
  • Offered financial counseling to those patients in emergency room without insurance.

Education

High School Diploma -

Harry S Truman High School
New York, NY
05.1989

Skills

  • Proficient in Microsoft Word
  • Workers' compensation expertise
  • Responding to phone communications
  • Coverage analysis
  • Conducting intake interviews
  • Compliance with HIPAA regulations
  • Office support services
  • Occupational safety management

Accomplishments

    On April 3rd 2023 I was awarded the Safety Compliance Award for exceptional contributions to patient safety and care. While exhibiting Ortho Virginias core values of excellence and compassion.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Workers' Compensation Intake Liaison

OrthoVirginia
01.2023 - Current

Patient Registrar

OrthoVirginia
05.2018 - Current

Patient Scheduler

OrthoVirginia
01.2016 - 05.2018

Registrar

St Mary's Hospital
02.2014 - 12.2015

High School Diploma -

Harry S Truman High School

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Kishauna DiazWorkers Compensation Intake Liaison / Registration Coordinator