Kishawn Francis
The Bronx
Summary
Orderly and committed performing arts graduate with over 4 years of experience, ranging from customer experience to choral performance programming. Adept at multitasking and prioritizing the customer experience. Excellent communication and interpersonal skills, with the ability to adapt to any given situation while getting the job done and maintaining professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Box Office Representative
Mercer Labs
New York
08.2024 - Current
- Selling and processing a variety of ticket types.
- Managing on-site guest check-in within specific entry windows.
- Handling ticket rescheduling and the administration of ticket policies.
- Keeping track of box office inventory, VIP merch , stationary items and tech.
- Selling and informing guests about memberships and benefits.
- Training staff on ticketing systems such as Vivenu, Ticketure, etc.
Guest Service Representative/Programming Overhire
Lincoln Center For The Performing Arts
New York
05.2021 - Current
- Greet and check in guests as they arrive.
- Alleviate customer congestion by providing proper directions for all amenities within Lincoln Center.
- Answer all questions, and partner with co-workers to ensure guests are receiving the correct information.
- Welcome artist and company members upon arrival, acting as the backstage point of contact.
- Create and distribute artist materials.
- Arrange hospitality based on festival/performance standards, including meals, beverages, green rooms, and dressing rooms.
- Serve as a welcoming ambassador of the Programming Department throughout.
Guest Associate
INTER_IAM
New York
11.2022 - 06.2024
- Responding to a high volume of customer inquiries regarding ticketing, guest experience, entertainment recommendations, and customer feedback.
- Conduct tours of the gallery, and provide relevant information to improve the guest experience.
- Provide company training for all incoming staff related to their job roles.
- Assist in booking tickets and tours.
- Greet all incoming guests and provide directional information.
Education
Bachelors of Performance - Music
Hunter College
New York, NY06-2023
Associate of Science - Theatre
Borough of Manhattan Community College
New York, NY06-2017
Certification
- F-03 (Fitness for Indoor Place of Assembly Safety Personnel)
Timeline
Box Office Representative
Mercer Labs
08.2024 - Current
Guest Associate
INTER_IAM
11.2022 - 06.2024
Guest Service Representative/Programming Overhire
Lincoln Center For The Performing Arts
05.2021 - Current
Bachelors of Performance - Music
Hunter College
Associate of Science - Theatre
Borough of Manhattan Community College