FERNANDO ROSAS SUAREZ
AUSTIN
Summary
Customer-focused sales professional with 8+ years of experience in high-volume customer engagement, revenue-driven conversations, and relationship management. Proven ability to manage pipeline-style workflows, qualify customer needs, handle objections, and consistently meet performance goals. Strong communicator with experience crafting personalized messaging and maintaining CRM accuracy. Seeking a Sales Development Representative (SDR) role in tech sales.
Overview
10
10
years of professional experience
Work History
Box Office Representative
Comedy Mothership
Austin
05.2024 - Current
- Managed high-volume customer interactions (300–1,000 per shift), qualifying needs and driving ticket and merchandise sales.
- Handled objections and resolved customer concerns in real time to close transactions and ensure repeat business.
- Handled guest lists prioritizing VIP and special accommodation requests, strengthening customer relationships and retention.
Bilingual Writer
Cowboy Lifestyle Network
Remote
04.2024 - Current
- Produced personalized, bilingual (English/Spanish) content to engage diverse audiences and increase readership.
- Collaborated with vendors and event partners to secure leads and develop story opportunities.
- Refined messaging to align with audience needs, improving clarity, response, and engagement, skills directly applicable to outbound sales outreach.
Front-End & Member Services (Multiple Roles)
Costco Wholesale
Austin & Kyle
01.2016 - 01.2024
- Front-End Supervisor (2023–2024): Led and coached team members to meet service and performance standards; resolved escalated issues while maintaining customer satisfaction.
- Sales Audit Clerk (2022–2023): Analyzed sales data, reconciled transactions, and communicated leadership insights.
- Marketing Team (2021–2022): Drove membership growth initiatives, supported new store launches, and trained associates on sales messaging.
- Membership Services (2017–2021): Consistently achieved top performance in membership upgrades and renewals through consultative conversations.
Education
Associate's Degree - Marketing
Austin Community College
Austin, TX01.2019
Skills
- Prospecting & outreach
- CRM tools & data accuracy
- Pipeline management
- Objection handling
- Customer discovery
- Communication & messaging
- Time management & prioritization
- Team collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Box Office Representative
Comedy Mothership
05.2024 - Current
Bilingual Writer
Cowboy Lifestyle Network
04.2024 - Current
Front-End & Member Services (Multiple Roles)
Costco Wholesale
01.2016 - 01.2024
Associate's Degree - Marketing
Austin Community College