Kisshadda Price
Jackson,MS
Summary
Detail-oriented customer service professional with 7 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Burnett Specialists – UMB BANKING Call Center
San Antonio, TX
01.2020 - 09.2020
- Handle customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels
- Navigate a computerized system for responding and/or troubleshooting customer questions, which may require deviating from standard screens, scripts, and procedures
- Maintain complete and accurate records of all call activity as required
- Maintain a professional appearance that adheres to all safety and security policies
- Utilize effective verbal communication and problem-solving skills to handle customer service inquiries
- Use call model to handle each call in a manner that is respectful and patient while providing consumer with accurate account information
- Active listener and have effective communication skills
- Document account notes clearly and efficiently
Remote
Comcast
Madison, MS
05.2018 - 11.2019
- Assess customer's needs and aid and information about the product
- Comply with inventory control procedures
- Cross sell products in other departments
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Follow and make department sales goals on a monthly, quarterly and annual basis
- Maintain in-stock supply and merchandise products on the sales floor
- Process point of sale purchases and handle returns of merchandise
- Remain knowledgeable of product line features
- Suggest ways to improve sales through new sales promotions
- Welcome customers to the store and answer their questions
Call Center Team Lead
Conduent
Madison, MS
06.2017 - 08.2018
- Answered questions from call center agents and provided direction
- Assisted marketing staff in creating and assembling visual displays and sales displays
- Communicated with customers on multiple phone lines, through email and live online chat
- Deployed humor, patience and empathy to resolve customer issues
- Diagnosed and resolved problems based on customer information and needs
- Educated customers about product options to exceed their experience
- Served multiple customers at once in a stressful environment
- Provided customer service with minimal instruction, when needed
- Handled incoming calls from customers who had complaints
- Provided ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance
- Completed administrative tasks reports as needed
- Met Quality Assurance (QA) and other key performance metrics
Teacher Assistant
Clinton Park Elementary School
Clinton, MS
02.2015 - 05.2018
- Administered group standardized tests and informal and formal school assessments
- Communicated expectations and curriculum requirements to reinforce classroom goals
- Communicated student progress and areas needing improvement to parents during parent conferences
- Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities
- Maintained high classroom management and behavior management standards
- Supervised students in classroom and out-of-classroom activities throughout working day
- Taught multiple subjects such as reading and language arts, social studies, mathematics, science and art in inclusive and self-contained classroom settings
Financial Institution Representative
SITEL Corporation
Starkville, MS
08.2013 - 02.2015
- Accepted and processed customer payments in cash like Western Union, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Evaluated the customers' needs and provided service options to meet their requirements
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments
- Followed up with customers ensuring their satisfaction with their purchases
Education
High School Graduate - General Studies
Wingfield High School
Jackson, MS05.2015
Skills
- Ability to close the sale
- Consultative sales
- Effectively communicate with culturally diverse groups
- Product knowledge
- Data entry
- Ability to overcome objections
- Critical thinking skills
- Friendly, outgoing demeanor
- Proficient in Mathematics
- Word processing proficiency
- Competitive personality
- Customer loyalty and retention
- Influencing and negotiation
- Proficient in problem solving
Timeline
Customer Service Representative
Burnett Specialists – UMB BANKING Call Center
01.2020 - 09.2020
Remote
Comcast
05.2018 - 11.2019
Call Center Team Lead
Conduent
06.2017 - 08.2018
Teacher Assistant
Clinton Park Elementary School
02.2015 - 05.2018
Financial Institution Representative
SITEL Corporation
08.2013 - 02.2015
High School Graduate - General Studies
Wingfield High School