D’Asia White
Louisville,KY
Summary
Hard-working professional with 7 years of experience and a proven knowledge of customer communications, customer needs assessment, and customer retention. Aiming to leverage my skills to successfully fill the Call Center Representative, Customer Service and Data Entry Fields.
Overview
8
8
years of professional experience
Work History
Server
StoryPoint Senior Living
2024.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Kit Packer
Eurofins Genomics
2023.09 - 2024.02
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
- Notified team leader of product discrepancies and equipment malfunctions.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Maintained records of shipments, returns, and damages.
- Calculated dimensions of packages prior to shipment.
Customer Greeter
Walmart Inc.
2023.03 - 2023.07
- Greeted customers upon their arrival and provided them with a warm welcome.
- Fostered positive relationships with customers through engaging conversations about their shopping experience.
- Performed opening, closing duties such as counting cash drawers and setting up, breaking down displays.
- Maintained a clean and organized environment for customers to shop in.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Provided helpful advice regarding products to customers.
- Assisted customers in locating items within the store, providing directions to departments as needed.
- Worked closely with other team members to ensure excellent customer service was delivered consistently.
- Offered solutions to customer complaints in a friendly manner while maintaining professional composure.
- Observed customers coming and going to protect store assets.
- Maintained cleanliness of front entry area.
Computer Tester
Ivy Technology
2022.02 - 2023.02
- Analyzed system specifications, blueprints, models and designs to make modifications and improvements.
- Conducted various manual and automated product tests and made adjustments to improve ease of use and functionality.
- Prepared reports of test results, accidents and damages for supervisors.
- Scanned for and eliminated system bugs and glitches.
- Assisted with defect tracking reporting and performed appropriate corrective actions and adjustments.
Retail Sales Associate
T.J. Maxx Retail Store
2021.09 - 2022.01
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Place special orders or call other stores to find desired items.
- Inventory stock and requisition new stock.
- Help customers try on or fit merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts.
Manufacturing Production Worker
GE Haier Apppliances
2020.10 - 2021.07
- Perform quality checks on products and parts.
- Package finished products and prepare them for shipment.
- Review work orders and blueprints to ensure work is performed according to specifications.
- Determine work assignments and procedures.
- Maintain production equipment and machinery.
- Operate machinery and heavy equipment, such as forklifts.
Sales Associate
Michaels Inc
2017.06 - 2019.08
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items.
- Inventory stock and requisition new stock.
- Clean shelves, counters, and tables.
- Bag or package purchases, and wrap gifts.
Education
Bachelor of Science (B.S - Sports Management
Northern Kentucky University
Newport, KY09.2020
Bachelor of Science - Sports Marketing
Spalding University
Louisville, KY12.2019
Skills
- Ability to close the sale
- Ability to overcome objections
- Critical Thinking Skills
- Customer Service Skills
- Computer Skills
- Multitasking and Negotiation Skills
- Effective Communication Skills
- Computer Literacy Certification
- Teambuilding
- Cash Handling Experience
- Professional Appearance
- Guest Relations
- Effective Problem Solving
- Strong Work Ethic
- Creativity and Innovation
- Reading Comprehension
- Crisis Management
- Social Perceptiveness
- Dining area maintenance
- Tableside etiquette
- Guest seating
- Table setting
- Item promotion
- Ordering procedures
- Daily specials memorization
- Server training
- Team player
- Reliable and responsible
- Multitasking Abilities
- Excellent communication
- Cool under pressure
- Dining customer service
- Table setting arrangements
- Food and beverage pairings
Timeline
Server
StoryPoint Senior Living
2024.08 - Current
Kit Packer
Eurofins Genomics
2023.09 - 2024.02
Customer Greeter
Walmart Inc.
2023.03 - 2023.07
Computer Tester
Ivy Technology
2022.02 - 2023.02
Retail Sales Associate
T.J. Maxx Retail Store
2021.09 - 2022.01
Manufacturing Production Worker
GE Haier Apppliances
2020.10 - 2021.07
Sales Associate
Michaels Inc
2017.06 - 2019.08
Bachelor of Science (B.S - Sports Management
Northern Kentucky University
Bachelor of Science - Sports Marketing
Spalding University