KISWANA GAINES
Phenix City,AL
Summary
I am a dependable and adaptable professional with a diverse skill set, including expertise in customer communication, venipuncture,conflict,resolution, communication, filing, interpersonal, and creative thinking skills. I possess a proven track record of completing tasks on time, both in individual and team settings.I aim to leverage my abilities to excel in the available position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
American Family Life Assurance Company Of Columbus (AFLAC)
01.2024 - Current
- As a customer care specialist at Aflac, I manage inquiries regarding Aflac's products and services, process transactions, address information requests, and resolve issues while ensuring exceptional customer service
- I collaborate with various departments to ensure customer satisfaction
- I use a computerized system to track, compile, and analyze data to ensure timely resolution of inquiries
- I escalate complex situations, uphold customer information confidentiality, and comply with company policies and procedures.
Caregiver
Sitter City and Care.com
10.2020 - Current
- As a caregiver affiliated with companies such as Sitter City and Care.com, my primary responsibilities encompass a range of tasks
- These include drafting contracts and agreements in cases where clients or employers fail to provide them
- Additionally, I am entrusted with the care of individuals between the ages of 3 months and 40 years of age, depending on the specific requirements of each case
- When working with adult patients, I engage in conversations and provide companionship, promoting independence and social requirements
- I also transport clients to doctor's appointments, as well as other essential errands
- In collaboration with family members and other healthcare providers, I endeavor to meet the physical and emotional needs of each patient
- Furthermore, I ensure that living quarters are kept clean and organized to create more hospitable living conditions
- When working with children, my role is to maintain awareness and supervision of their needs, maximizing their physical health and safety
- Through my expertise, I strive to provide the highest level of care possible, ensuring the well-being of each client under my care.
Owner
Early Bird Tea LLC
06.2021 - 01.2023
- In my capacity as the owner of a small-scale tea business, I undertook the responsibility of overseeing several fundamental facets essential to the establishment and progression of the business
- This entailed the formulation of the business plan, the articulation of the overarching mission and vision, and the establishment of objectives geared toward ensuring the success and advancement of the company.
Lead Teacher
We We Care Academy
05.2020 - 08.2020
- As a lead teacher, I was responsible for supervising the children under my care and ensuring their physical health and safety
- In addition to this, I designed and implemented a proprietary curriculum that provided fun, interactive learning experiences for the children
- I also scheduled meetings with families to discuss their child or children's education as well as the features and benefits of our programs
- These meetings were critical in facilitating communication and collaboration between the families and our educational team.
Infant Teacher
1St Division CDC
09.2019 - 04.2020
- In my capacity as an infant teacher, I was responsible for preparing reports on students and activities as mandated by the administration
- To assess student progress and identify areas for curriculum improvement, I conducted evaluations
- Additionally, I arranged indoor and outdoor spaces to facilitate creative play, and motor-skill activities, and to ensure a safe learning environment
- To encourage inclusive and engaged learning, I facilitated reading groups and activities.
Child Caretaker
New Beginning Learning Center
03.2019 - 10.2019
- As a child caretaker, my duties entail providing for the children's fundamental necessities, including proper hygiene, nutritious meals, and a supportive environment
- Furthermore, I assist educators in constructing lesson plans and maintaining a clean and secure classroom
- Additionally, I supervise the children during both indoor and outdoor activities, promoting their physical, emotional, and social development through interactive activities and engagement.
Rural Carrier Associate (RCA)
United States Postal Service
04.2018 - 07.2018
- As a Rural Carrier Associate (RCA), my job included several critical responsibilities, starting with sorting mail in the delivery sequence for the designated route
- I received and signed accountable mail, loaded it into the vehicle, and delivered it to customers along the prescribed route, adhering to a regular schedule, using my vehicle or USPS-issued vehicle
- During the process, I collect money and receipts for accountable mail, pick up mail from customers' roadside boxes, and sell items such as stamps, stamped paper, and money orders, among others
- Once the delivery is complete, I return mail collected, undeliverable mail, and submit money and receipts to the post office.
Child Development Teacher
Schofield Barracks
01.2017 - 12.2017
- My responsibilities entailed providing the fundamental needs of children, including but not limited to, maintaining their hygiene, offering nutritious meals, and ensuring a nurturing environment
- Additionally, I collaborated with teachers in creating lesson plans and keeping the classroom clean and safe
- I was entrusted with supervising the children during both indoor and outdoor activities, and I engaged with them to promote their physical, emotional, and social growth by organizing activities that foster learning.
Security Guard
G4S Secure Solutions
04.2016 - 10.2017
- As a security guard, my duties involved the provision of exceptional customer service to our esteemed clients
- This entails the implementation of safety and security protocols in strict adherence to site-specific policies
- In the event of critical situations, our personnel are well-equipped to respond with a calm and analytical approach, applying effective problem-solving techniques
- Our regular and random patrols, both within and outside the business premises, ensured optimal safety and security for our clients
- It was important to note that working environments and conditions may vary, depending on the client site
- As professionals, we understand the importance of maintaining a safe and secure working environment
- We are committed to providing our clients with the highest level of security services, ensuring their peace of mind and the protection of their assets.
Cashier
Kole Kole Shop
10.2016 - 01.2017
- As a cashier, my role encompassed various job responsibilities, including the acquisition of payment for goods by scanning items, itemizing, and totaling customer purchases
- In addition to this, cashiers must accurately record prices, departments, and taxable and nontaxable items while efficiently operating a cash register
- I also entered price changes by referring to price sheets and special sale bulletins and may further discount purchases by redeeming coupons
- Payment collection is another crucial aspect of the cashier's job, which involves accepting cash, checks, or charge payments from customers and making changes for cash transactions
- To ensure secure credit acceptance, cashiers must verify customer identification and record driver's license numbers while operating a credit card authorization system.
Cashier/Clerk
Hawaiian Kings Candy
01.2016 - 04.2016
- As the cashier/clerk my responsibilities for the kiosks included setting up the stations and registers to ensure operational efficiency
- I was also responsible for the smooth running of all kiosk tasks, such as operating the nut roaster, handling the register, distributing samples, greeting customers, and making sales
- At the close of business, I undertake the task of counting and depositing the till
- Additionally, I prepare detailed, monthly, and item summary reports which are then submitted to my employer.
Cashier
Burger King
02.2015 - 12.2015
- In my role as a cashier, I was responsible for providing customer service and demonstrating basic computer proficiency
- Specifically, my duties included welcoming customers, processing transactions, and managing cash
- Additionally, I occasionally assisted with food preparation as needed
- I was also responsible for responding to customer inquiries regarding menu items and providing information on restaurant policies and services.
Education
General Studies of Applied Science -
Columbus Technical College
Columbus, Georgia07.2024
High School Diploma - undefined
Malone High School
Malone, Florida06.2014
Skills
- Accountability
- Attention to Detail
- Data Entry
- Computer Literacy
- Conflict Resolution
- Critical Thinking
- Customer Service
- Microsoft Office
- Teamwork
- Time Management
Certification
- BLS CERT (Adults, Children, and Infants)
- Phlebotomy Certification
- Child Development Associate for Pre-K
Hobbies and Interests
- Reading Books
- Photography
- Hiking
- Nature Trails
- Gardening
Timeline
Customer Care Specialist
American Family Life Assurance Company Of Columbus (AFLAC)
01.2024 - Current
Owner
Early Bird Tea LLC
06.2021 - 01.2023
Caregiver
Sitter City and Care.com
10.2020 - Current
Lead Teacher
We We Care Academy
05.2020 - 08.2020
Infant Teacher
1St Division CDC
09.2019 - 04.2020
Child Caretaker
New Beginning Learning Center
03.2019 - 10.2019
Rural Carrier Associate (RCA)
United States Postal Service
04.2018 - 07.2018
Child Development Teacher
Schofield Barracks
01.2017 - 12.2017
Cashier
Kole Kole Shop
10.2016 - 01.2017
Security Guard
G4S Secure Solutions
04.2016 - 10.2017
Cashier/Clerk
Hawaiian Kings Candy
01.2016 - 04.2016
Cashier
Burger King
02.2015 - 12.2015
General Studies of Applied Science -
Columbus Technical College
High School Diploma - undefined
Malone High School
- BLS CERT (Adults, Children, and Infants)
- Phlebotomy Certification
- Child Development Associate for Pre-K
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