Hi, I’m
Sofia Simcox
Administrative Professional
Grapevine,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
13
years of professional experience
Work History
American Family Life Assurance Company, AFLAC
Regional Operations Coordinator
06.2021 - Current
Job overview
- Drove implementation of a Jotform app to automate office procedures
- Oversaw full cycle recruiting for 20 vacancies each quarter including licensed agents, interns, and top-tier candidates
- Microsoft CRM Management for recruiting, asset management, sales activity and bulk marketing
- Scheduling pre-enrollment and open enrollments with existing company clients
TGI Fridays
Server
08.2019 - 06.2022
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
EnviroSolar
Dispatcher
Job overview
- Maintained updated and detailed records of calls using Podio and JobNimbus
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Colonial Life & Accident Insurance Company
Benefits Counselor
07.2010 - 07.2017
Job overview
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Conducted new hire and open enrollment orientations, and processed benefit enrollments using various enrollment platforms.
Education
Instituto Tecnologico De Morelia, Morelia, Michoacan, Mexico
Certificate from English Teaching Methods
Skills
- Microsoft Dynamics
- Master Calender Management
- Process Improvement
- Critical Thinking
- Marketing Campaign Strategies
- Cross-functional Team Leadership
Timeline
Regional Operations Coordinator
American Family Life Assurance Company, AFLAC
06.2021 - Current
Server
TGI Fridays
08.2019 - 06.2022
Benefits Counselor
Colonial Life & Accident Insurance Company
07.2010 - 07.2017
Dispatcher
EnviroSolar
Instituto Tecnologico De Morelia
Certificate from English Teaching Methods
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