HOPE C. HOLLAND
CAMPBELL,CA
Summary
Bilingual professional fluent in Spanish with extensive experience in mental and behavioral health. Adept at engaging diverse communities through community outreach initiatives, I have a strong background in wellness and recovery. Skilled in management, coordination, directing, and specializing, I effectively advocate for individuals and serve as an educator in this field. Expertise lies in providing comprehensive support and guidance to individuals seeking mental health services to promote their overall recovery and ensure their well-being.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Benefits Advisor Professional
AFLAC (American Family Life Assurance Company)
05.2024 - Current
- Specializing in Health, Accident, and Sickness
- Providing supplementary insurance coverage business to business from3 persons and above
- Additionally providing education, enrollment support, administration of benefits, and the technological tools to support those businesses
- CA Insurance License #4361559
Customer Service Lead
GOCO Consulting
09.2022 - Current
- Lead onsite decision making at Community Resource Centers in coordination with Emergency Service Personnel
- Supervise, direct, and support Community Service Support, Security, and Traffic Personnel
- Complete reporting tasks and inventory controls and coordinate with the offsite Event Manager, reporting all data points through the RAYVN platform
- Ensure that all visitors, staff, and site is in compliance with all ADA, COVID-19, and Safety protocols/policies
- Lead all Safety Briefings at the opening of each site and debrief at the close
- Responsible for reporting all timekeeping of staff and ensuring proper breaks and lunches are taken, following all labor laws
- Manage all visitor needs and direct all Media Inquiries while maintaining accurate reporting of all contacts
- Ensure all needed equipment, supplies, forms, and signage are onsite and daily reporting of all inventory controls
Self- Employed
H.O.P.E. (Helping Our People Empower) Consulting
06.2019 - 07.2022
- Grant writing for Silicon Valley Grant Writers
- Freelance writing, and various Consulting contracts to Private individuals and organizations providing services in crisis intervention, behavioral health support, and direct supports in case management
- Program development, strategic planning, and organizational development
Case Manager
MidPen Housing Corporation
03.2018 - 05.2019
- Assisted senior population and special needs residents with housing retention, provided direct case Management services and conducted functional assessments
- Performed regular outreach tasks and built collaborative relationships with service providers, provided groups and one on ones to provide residents with support and education, monitored all provisions of services
- Monitored changes in residents ADL’s and made appropriate referrals to levels of care, crisis intervention support and referral, monitored resident's health and financial benefits needs and assisted in obtaining them and maintaining them as needed
- Regular reporting with use of Salesforce and other tools, responsible for handling death reports and all related aspects to one's care and linking to appropriate service providers
Peer Provider/ Professional Educator / Presenter / Statewide Trainer
National Alliance for Mentally Ill (NAMI)
09.2008 - 03.2018
- Teach a10-week30-hour course, “Provider Education” on Mental Illness to medical personnel that ranged from MD’s, nurses, line-staff, clinical Psychologists and Psychiatrists, Program Directors and Managers, and Administrative staff
- Teach the “Peer-to-Peer” course, “C.I.T.” (Crisis Intervention Team) Presenter, “In Our Own Voice” Presenter both in English and Spanish, “Parents and Teachers as Allies” Presenter, “Ending the Silence” Expert Trainer/Presenter
- NAMI Certified Statewide Trainer for the Provider Education Course
- I am a “Peer Pal” and a Provider in the “Mentors on Discharge” program
- Accomplishments: Have helped to educate many families, peers, and System Providers to better serve those living with mental illness throughout Santa Clara, Santa Cruz, Alameda, and San Mateo Counties
Crisis Counselor
Santa Clara County Suicide & Crisis Services
12.2014 - 01.2018
- Evaluate and Assess incoming calls on the County24hour Crisis Hotline
- Determine the level of suicidality
- Deescalate the call as appropriate or work with law enforcement to provide intervention as deemed necessary to provide safety to the caller
- Work with other members of the team to triage services and maintain high standards of positive outcomes for all clients
- Accomplishments: Have saved many lives and aided persons in the referral process to attain needed and appropriate services
- Successful use of resources and system providers to aid in the access to care for persons in crisis
- De-escalation of many crisis situations which resulted in better health outcomes for those served and cost savings to the overall department
- Served on the County Committee for development of the Countywide Plan for Crisis Intervention
Learning Partnership / Workforce Education & Training Consultant
Santa Clara County Health & Hospital Services Department of Mental Health
05.2008 - 01.2017
- Provide ongoing input and support to the Learning Partnership (LP) Division and the Workforce, Education, and Training (WET) committee of the MHSA (Mental Health Service Act) as an active consumer participant and advocate for consumer inclusion system wide
- New Program Development that upholds MHSA values of a consumer and family centered system
Assistant Director
Emotional Wellness Institute
10.2015 - 09.2016
- Support the Executive Director to further agency goals
- Community outreach, grant writing, fund development, and establishing new relationships with Schools and other Wellness Centers
- Program development; evaluate, create, and implement organizational policy and structure; grant writing and diversified funding sources; establishing community partnerships; networking with all possible stakeholders; seek out new opportunities to uphold the overall vision/mission of the organization; contract management; support the Executive Director in all means as deemed relevant to move company forward
- Expected to stay current in all national, state, and local trends in Behavioral Health, including policy and licensing to inform the Executive Director
- Successfully was awarded two grants by the City of San Jose for SSIG (Youth Summer Enrichment Program) and the Senior Grant which was for1 year at3 centers enriching the lives of seniors by implementing a project that brought youth and seniors together to capture life stories of both individuals
Commissioner
Santa Clara County Blue Ribbon Commission to Improve Custody Relations
11.2015 - 01.2016
- Extensive review of In- Custody Operations, at program levels, staffing, training, oversight, disciplinary process, grievance policies, evaluation methods, and any other essential areas of operations within the In Custody programs, and operations
- After extensive review of all relevant areas the full Commission will be making recommendations to the Board of Supervisors
- Judge Cordell, Chair — Santa Clara County Board of Supervisors Chambers
Bay Area Regional Coordinator
California Network of Mental Health Clients (CNMHC)
01.2009 - 02.2012
- Oversee and coordinate outreach, advocacy, education and other training programs in the Greater Bay Area Region
- Develop curriculum, secure speakers, train local presenters and other activities
- Coordinate all activities to have an Annual Regional Educational Forum & Membership Meeting and the development and implementation of an Annual Regional Project
- Engagement and Outreach of members and Outreach of members, stakeholders, families, and local community organizations with an emphasis on the underserved and not represented populations
- Partnership building and an active role in fundraising and finding new funding
- Manage budget for State grant and National grant including all reporting requirements
Peer Empowerment Coordinator
Santa Clara County Health & Hospital Services Department of Mental Health
10.2007 - 06.2011
- As part of the Workforce, Education, & Training component of the Mental Health Services Act, and under the Learning Partnership Division of Santa Clara County duties include coordinating and developing anti- stigma and discrimination training programs for consumer, family member, and staff development
- This involves but is not limited to, developing curriculum, securing speakers, training local presenters and other outreach activities
Substance Abuse Mental Health Worker
Santa Clara County Health & Hospital Services Department of Mental Health
07.2006 - 07.2007
- Provide direct clinical drug and alcohol services and case management to clients in locked facilities that are SMI
- Development of pilot program with measurable outcomes, including all data and documentation of records and research
- Develop and implement community re-entry of clients leaving the facilities while providing ongoing case management and AOD client services
- Outreach to establish other linkages for the client to Drug and Alcohol Services in Santa Clara County
- Regular attendance to staff meetings, training’s, and meetings with other entities as deemed necessary for strong partnership building
- Provide weekly updates to team, build working relationships with team and other county and non-county entities
- 24 Hour Care Team
Residential Counselor
Sequoia Center
10.2005 - 10.2006
- Provide daily supports to clients in a residential treatment facility including crisis intervention, case management, individual, and group education, counseling, report to Medical Doctor and other staff involved in the treatment process
- Coordination of client appointments monitoring and dispensing all medication while keeping accurate charts, monitoring clients in acute and sub -acute detox and informing doctor/nurse of client behaviors and symptoms
- Monitor and implement all state and local laws in accordance to residential treatment facilities
Substance Abuse Worker / Student Intern
Santa Clara County Health & Hospital Systems Department of Mental Health
10.2005 - 07.2006
- Provide direct clinical substance and alcohol abuse services and case management to Santa Clara County mental health clients in accordance to all departmental guidelines
- Trainee while under direct supervision
- Maintain all documentation as per required, Attend County Intern Group and Training Seminars
- Discuss cases and receive feedback from the clinical supervisor once per week
- Facilitate the delivery of various consumer needs in the clinic and provide support to clinical staff and clinic Psychiatrists on an as needed basis
- Ongoing consumer support and provide various linkage and/or references to other outside resources on a case-by-case basis
- Keep records of all client contact using relevant County data systems for documentation
- Establish other linkages for the client in Santa Clara County
- Regular attendance to staff meetings, training’s, and meetings with other entities as deemed necessary for strong partnership building
- Team meetings, provide weekly updates to team, and build working relationships with team and other county and non-county entities
Director of Finance
Associated Students (AS)
09.2005 - 01.2006
- Maintain all budgets for AS Department, produce profit and loss report at end of year, keep track of all Chartered Club finances, Chair on the Budget Committee
- San Jose City College
Group Facilitator
Good Samaritan Behavioral Health Services @ Mission Oaks Hospital
02.2005 - 01.2006
- Facilitate a coed group of IOP patients to provide a safe place to process issues in recovery
- Many of the clients were dually diagnosed and often brought up issues concerning their mental health in relation to their substance abuse issues
Executive Administrative Assistant to CEO & Senior Executives
George S. May International
08.2000 - 08.2001
- Calculate payroll for Management Service Department, Administrative support to Chief Executive and two Senior Executives, Organize and strengthen the Management Service Department in all areas of operation; Provide administrative assistance to50 off-site field employees, including writing new contracts and contract renewals; screened all new hires for appropriate credentials/degrees; provided new hire orientation to all Management Service Department policies/procedures
Office Manager/ HR Administrator
Land Services Landscape Contractors
06.1999 - 06.2000
- Manage all duties as pertaining to hiring and terminating all general laborers, including orientation to company, safety training, health benefits, assignment of uniforms and all safety gear
- Participate in all employee annual reviews and aide as an interpreter and a liaison for staff to management
- Accounts payable and receivables
- Maintain all Office duties including tracking vehicles, insurance, and safety kits in vehicles
- Keep all personnel records current as required by law
- All ordering of all business supplies
Sales Administrator: International Sales
Quantum-Snap Division
01.1999 - 01.2000
- International Sales
Customer Service/ Sales
Computerage International
11.1998 - 01.2000
- Computer sales and build custom systems to customer specification
Education
Certificate - Alcohol & Drug Studies
San Jose City College
01.2006
Certificate - undefined
San Francisco State University
Miranda, CA01.1992
Skills
- Benefits analysis
- Employee relations
- Benefits administration
- Human resources expertise
- Leadership skills
- Excellent communication
- Training and development
- Project management
Certification
- 2024 State of California, Department of Insurance
- CA Insurance License #4361559
- CPR/First Aid2018 to2020
- 2008-Present WRAP (Wellness Recovery Action Plan) Certified Facilitator QPR (Question, Persuade, & Refer) Safe-Talk Certified Trainer
- FOV (Finding Our Voice) Certified Facilitator
Timeline
Benefits Advisor Professional
AFLAC (American Family Life Assurance Company)
05.2024 - Current
Customer Service Lead
GOCO Consulting
09.2022 - Current
Self- Employed
H.O.P.E. (Helping Our People Empower) Consulting
06.2019 - 07.2022
Case Manager
MidPen Housing Corporation
03.2018 - 05.2019
Commissioner
Santa Clara County Blue Ribbon Commission to Improve Custody Relations
11.2015 - 01.2016
Assistant Director
Emotional Wellness Institute
10.2015 - 09.2016
Crisis Counselor
Santa Clara County Suicide & Crisis Services
12.2014 - 01.2018
Bay Area Regional Coordinator
California Network of Mental Health Clients (CNMHC)
01.2009 - 02.2012
Peer Provider/ Professional Educator / Presenter / Statewide Trainer
National Alliance for Mentally Ill (NAMI)
09.2008 - 03.2018
Learning Partnership / Workforce Education & Training Consultant
Santa Clara County Health & Hospital Services Department of Mental Health
05.2008 - 01.2017
Peer Empowerment Coordinator
Santa Clara County Health & Hospital Services Department of Mental Health
10.2007 - 06.2011
Substance Abuse Mental Health Worker
Santa Clara County Health & Hospital Services Department of Mental Health
07.2006 - 07.2007
Residential Counselor
Sequoia Center
10.2005 - 10.2006
Substance Abuse Worker / Student Intern
Santa Clara County Health & Hospital Systems Department of Mental Health
10.2005 - 07.2006
Director of Finance
Associated Students (AS)
09.2005 - 01.2006
Group Facilitator
Good Samaritan Behavioral Health Services @ Mission Oaks Hospital
02.2005 - 01.2006
Executive Administrative Assistant to CEO & Senior Executives
George S. May International
08.2000 - 08.2001
Office Manager/ HR Administrator
Land Services Landscape Contractors
06.1999 - 06.2000
Sales Administrator: International Sales
Quantum-Snap Division
01.1999 - 01.2000
Customer Service/ Sales
Computerage International
11.1998 - 01.2000
Certificate - Alcohol & Drug Studies
San Jose City College
Certificate - undefined
San Francisco State University
- 2024 State of California, Department of Insurance
- CA Insurance License #4361559
- CPR/First Aid2018 to2020
- 2008-Present WRAP (Wellness Recovery Action Plan) Certified Facilitator QPR (Question, Persuade, & Refer) Safe-Talk Certified Trainer
- FOV (Finding Our Voice) Certified Facilitator
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