Kit Rocha
Port Monmouth,NJ
Summary
Results-driven professional with extensive supervisory experience in retail and service environments. Known for building effective teams and enhancing service quality through strong leadership and communication skills. Eager to leverage expertise to improve operational efficiency and customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Fulfillment Expert
Target
Middletown, NJ
11.2025 - Current
- Assisted customers in locating products and addressing inquiries efficiently.
- Maintained clean, organized workspace to ensure optimal safety standards.
- Processed and swiftly filled customer orders for enhanced service delivery.
Receptionist
Middletown Medical
Middletown, NJ
02.2025 - 09.2025
- Greeted patients and visitors with a friendly, professional demeanor.
- Managed patient intake forms and verified insurance information accurately.
- Coordinated communication between patients and healthcare providers effectively.
Supervisor
Whole Foods Market
Red Bank, NJ
02.2022 - 10.2024
- Enforced food safety standards and sanitation procedures throughout the store.
- Supervised cashier team to ensure efficient customer service and transaction processing.
- Conducted regular audits of cash handling procedures for compliance and accuracy.
Supervisor
Foodtown
Port Monmouth, NJ
12.2016 - 08.2021
- Supervised team members to ensure adherence to company standards and policies.
- Trained new employees on customer service and product knowledge.
- Collaborated with management to enhance team performance and service quality.
Daycare Floater
Brightkidz
Middletown, NJ
11.2018 - 08.2019
- Assisted children with daily activities and routines in a nurturing environment.
- Organized educational games and activities to promote social and cognitive skills.
- Supported teachers in implementing individual learning plans for diverse needs.
Education
Some College (No Degree) - Social Work
Brookdale Community College
Lincroft, NJ08-2026
Skills
- Customer service
- Team collaboration
- Time management
- Child development
Certification
- QPR Gatekeeper
Affiliations
- Volunteer, Lunch Break
Timeline
Fulfillment Expert
Target
11.2025 - Current
Receptionist
Middletown Medical
02.2025 - 09.2025
Supervisor
Whole Foods Market
02.2022 - 10.2024
Daycare Floater
Brightkidz
11.2018 - 08.2019
Supervisor
Foodtown
12.2016 - 08.2021
Some College (No Degree) - Social Work
Brookdale Community College