Kit Yomota-Kurland
Minneapolis,MN
Summary
Results-driven professional with 11 years of customer service experience, including 5 years in team leadership roles. Demonstrates exceptional computer proficiency at 100 WPM, facilitating efficient workflow and communication. Committed to enhancing team knowledge and operational efficiency within fast-paced environments through proactive initiative and effective task delegation.
Overview
5
5
years of professional experience
Work History
Reservation Team Specialist
Juut Salonspa
Minneapolis, MN
05.2023 - Current
- Coordinate appointments for over 200 artists across all JUUT locations in Minnesota and California.
- Respond to client messages utilizing texting software (Textel and EZConnect via Zenoti).
- Execute efficient scheduling and client support through specialized software tools (SalonBiz and Zenoti CRM).
- Identify areas for improvement within existing processes, and propose solutions accordingly.
- Provide guidance to less-experienced staff members when needed, in order to improve their knowledge base.
Guest Service Specialist
Juut Salonspa
Edina, MN
02.2023 - 05.2023
- Assumed responsibility for opening and closing store.
- Performed necessary tasks for maintaining cleanliness and operational readiness.
- Kept retail area organized with updated visual merchandising.
- Processed client arrivals and departures efficiently with SalonBiz software.
- Offered guests beverages and refreshments upon check-in.
- Coordinated appointments for 60 professionals across diverse disciplines including stylists, colorists, estheticians, massage therapists, and nail technicians.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Increased enrollments and reward redemptions in the Aveda+ Rewards program.
- Answered phone calls promptly and directed inquiries appropriately.
Front Desk Receptionist
James Irving Grooming
Minneapolis, MN
11.2022 - 12.2022
- Oversaw store operations with keyholder duties.
- Managed opening and closing responsibilities.
- Facilitated check-in and check-out processes for clients.
- Coordinated inventory orders to maintain stock levels.
- Directed social media operations to enhance engagement and increased add-ons for esthetician services.
Shop Manager
Merci Tattoo
Minneapolis, MN
04.2022 - 10.2022
- Facilitated daily opening and closing procedures as keyholder.
- Ensured thorough preparation and wrap-up of daily operations.
- Oversaw schedule management, as well as inventory and social media accounts.
- Led weekly team meetings, incorporating feedback from owner and staff.
- Streamlined interactions by handling all artist-client communications using email.
- Maintained hygiene and bio-safety standards during setup and teardown of stations.
- Completed specialized training on bloodborne pathogen management.
Lead Salon Coordinator
The Hive Salon
Minneapolis, MN
06.2021 - 11.2021
- Keyholder role
- Conducted interviews and provided training on front desk duties.
- Supervised daily responsibilities of Salon Coordinators.
- Monitored and responded to client feedback via Frederick software to enhance service quality.
- Coordinated recruitment and booking of hair models for apprentice and stylist education programs.
- Developed digital consultation form reducing misbookings and same-day cancellations by more than 50%.
- Handled all haircut and color adjustment services.
Salon Coordinator
The Hive Salon
Minneapolis, MN
07.2020 - 05.2021
- Managed access to premises, ensuring smooth opening and closing procedures daily.
- Managed appointment bookings using multiple communication channels and MindBody software.
- Enforced COVID-19 health guidelines through regular sanitation and health checks.
- Performed routine maintenance for sanitized tools and fabrics.
Education
Some College (No Degree) - Psychology
Massachusetts College of Liberal Arts
North Adams, MASkills
- Workflow optimization
- Team motivation
- Expert problem solving
- Willingness to learn
- Computer proficiency
- Customer satisfaction
Languages
Japanese
Full Professional
Timeline
Reservation Team Specialist
Juut Salonspa
05.2023 - Current
Guest Service Specialist
Juut Salonspa
02.2023 - 05.2023
Front Desk Receptionist
James Irving Grooming
11.2022 - 12.2022
Shop Manager
Merci Tattoo
04.2022 - 10.2022
Lead Salon Coordinator
The Hive Salon
06.2021 - 11.2021
Salon Coordinator
The Hive Salon
07.2020 - 05.2021
Some College (No Degree) - Psychology
Massachusetts College of Liberal Arts
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