Laila Abuaita
Flint
Summary
Personable and organized individual with exceptional interpersonal and problem-solving abilities. Adept in managing guest relations and administrative tasks, ensuring smooth front office operations. Focused on enhancing guest satisfaction and operational efficiency to drive positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reservation & Front Office Manager
Saint Gabriel Hotel
01.2016 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Reservation Associate
Saint Gabriel Hotel
01.2013 - 12.2015
- Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Streamlined reservation processes for improved accuracy and guest experience.
Education
Diploma - INTERNATIONAL AIR TRANSPORT ASSOCIATION
Bethlehem University
Bethlehem, Palestine01.2012
Diploma - Tourism And Travel Management
Bethlehem University
Bethlehem, Palestine01.2012
General Secondary Certificate -
GREEK CATHOLIC HIGH SCHOOL
Beit Sahour, Palestine05.2010
Skills
- AMADEUS & WORLDSPAN
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Microsoft Office Suite
- Operations management
- Hospitality services
- Administrative skills
- Issue handling
- Oral and writing communication
Certification
- Developing Organizational Culture - Michigan State University - 0/2021
- Building High-Performance Organizations - Michigan State University - 06/2021
- Human Resource Talent Strategy - Michigan State University - 05/2021
- Event Management - Bethlehem University - 07/2017
- IATA- International Air Transport Association (IATA)- 01/2012
Personal Information
- Date of Birth: 10/13/92
- Nationality: American/Palestinian
Drivinglicense - Category
Class C
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Reservation & Front Office Manager
Saint Gabriel Hotel
01.2016 - Current
Reservation Associate
Saint Gabriel Hotel
01.2013 - 12.2015
Diploma - INTERNATIONAL AIR TRANSPORT ASSOCIATION
Bethlehem University
Diploma - Tourism And Travel Management
Bethlehem University
General Secondary Certificate -
GREEK CATHOLIC HIGH SCHOOL
- Developing Organizational Culture - Michigan State University - 0/2021
- Building High-Performance Organizations - Michigan State University - 06/2021
- Human Resource Talent Strategy - Michigan State University - 05/2021
- Event Management - Bethlehem University - 07/2017
- IATA- International Air Transport Association (IATA)- 01/2012
Similar Profiles
RAM HARI KHADKARAM HARI KHADKA
Automotive Technician at Lexus Gabriel Saint-LaurentAutomotive Technician at Lexus Gabriel Saint-Laurent
Autumn BudrysAutumn Budrys
Auxiliary Clerk at Saint Gabriel SchoolAuxiliary Clerk at Saint Gabriel School
Duz ManciniDuz Mancini
Bartender at Hotel Saint VincentBartender at Hotel Saint Vincent