Remi Jones
winston salem,NC
Summary
Results-driven professional with extensive experience in managing customer inquiries and booking systems. Known for strong attention to detail and effective communication skills, contributing to streamlined processes and enhanced customer experiences.
Overview
11
11
years of professional experience
Work History
Flight Reservation Specialist
American Airlines
Winston Salem, NC
09.2022 - Current
- Resolved customer inquiries using phone and email efficiently.
- Assisted customers with flight reservations and itinerary changes.
- Administered booking systems to maintain accurate reservation information.
- Resolved customer inquiries regarding ticketing policies and procedures.
- Coordinated with airline staff to facilitate smooth check-in processes.
- Handled special requests for travelers with unique needs.
- Performed data entry into reservation system and updated customer information as needed.
Esthetician
SELF EMPLOYED
Winston-Salem, North Carolina
01.2020 - 01.2026
- Executed precise lash application techniques for diverse client requests.
- Maintained a clean and sanitized workspace following health and safety regulations.
- Consulted with clients to determine their desired lash styles and preferences.
- Educated clients on aftercare procedures to prolong lash extensions' lifespan.
- Assisted in training junior lash artists on best practices and techniques.
Store Manager
Aldi Foods
Winston-Salem, North Carolina
02.2019 - 01.2020
- Guided team in daily operations to ensure efficient workflow and adherence to company standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Associate
Home Depot
Marion, IL
08.2014 - 06.2018
- Assisted customers in locating specific products, addressing inquiries, and providing product recommendations.
- Enhanced customer satisfaction by providing tailored solutions and personalized service.
- Described merchandise and explained use, operation and care.
- Worked with fellow sales team members to achieve group targets.
- Collaborated with team members to enhance customer service and improve overall sales performance.
- Worked with fellow sales team members to achieve group targets.
CORRECTIONAL OFFICER INTERN
ST.CLAIR COUNTY JAIL
Belleville, IL
06.2017 - 08.2017
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Performed head counts, checking cells for missing inmates.
- Conducted regular security checks throughout the correctional facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Education
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale
Carbondale, IL06-2018
Skills
- Reservation systems
- Customer relationship management
- Data entry
- Itinerary management
- Ticketing policies
- Conflict resolution
- Attention to detail
- Team collaboration
- Time management
- Workflow optimization
References
References available upon request.
Timeline
Flight Reservation Specialist
American Airlines
09.2022 - Current
Esthetician
SELF EMPLOYED
01.2020 - 01.2026
Store Manager
Aldi Foods
02.2019 - 01.2020
CORRECTIONAL OFFICER INTERN
ST.CLAIR COUNTY JAIL
06.2017 - 08.2017
Sales Associate
Home Depot
08.2014 - 06.2018
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale