Kita Payne

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.

Patient registration, insurance verification and obtained pre certification authorization

Ensured charts are completed and accurate

Calculated and collected patient liable amounts

Ensured that all necessary signatures are obtained for treatments

Answered questions and explained policies clearly

Processed patient charts and established productivity standards

Contacted the nursing staff for emergency medical needs

Explained policies regarding services, charged insurance billing

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

Performed all routine registration duties in a professional and effective manner

Processed quality self-audits on registrations as patient flow permits

Received and applied quality assurance feedback

Ensured the accuracy and completeness of insurance information, verifies eligibility/coverage and ensures prior authorization requirements were complete

Requested payment for co-pays, deductibles and/or self-pay deposits

Processed refunds to patients or insurance companies