KITANNA JNJACQUES
North Little Rock,USA
Summary
Customer service professional with a strong background in team leadership, inventory oversight, and customer service excellence. Demonstrated ability in financial reporting and efficient task delegation. Focused on contributing to team success through proven multitasking and communication capabilities.
Overview
9
9
years of professional experience
Work History
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
North Little Rock, AR
07.2025 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Manager
Walgreens
Orlando, FL
04.2024 - 06.2025
- Directed daily activities of team, implementing strategies to improve efficiency and elevate customer experience.
- Educated staff and customers on store policies regarding returns, exchanges, refunds, and discounts to enhance customer service and satisfaction.
- Monitored stock levels through routine inventory checks to facilitate effective supply chain management.
- Executed order processing and inventory management tasks by effectively utilizing POS systems.
- Monitored and reconciled daily cash deposits and vault inventory, achieving a flawless error rate in financial transactions.
Front Desk Receptionist
Flamboyant on the Bay Resort
St. Thomas, Virgin Islands
10.2019 - 09.2023
- Executed data entry into computer systems to ensure accuracy of customer information records.
- Oversaw visitor access control systems, ensuring proper identification badge issuance as required.
- Facilitated front desk operations by welcoming patrons and conducting check-in processes.
- Managed incoming calls and directed inquiries to appropriate personnel while taking detailed messages.
Sales Associate
Forever Fragrance
St. Thomas, Virgin Islands
06.2017 - 07.2021
- Curated merchandise arrangements and crafted signage to attract customers and facilitate the movement of excess stock.
- Monitored and recorded stock levels through consistent inventory checks to facilitate effective supply management.
- Highlighted key product features and benefits to effectively address customer needs.
- Reviewed and analyzed sales and promotions return policies alongside security practices to enhance operational efficiency.
- Managed cash register operations, encompassing payment processing, receipt generation, and meticulous cash handling.
Education
High School Diploma - undefined
Charlotte Amalie High School
St. Thomas, Virgin Islands05.2017
Skills
- Effective time allocation
- Efficient financial processing
- Reporting and analysis
- Stock control
- Task assignment
- Verbal & written communication
- Customer service
Timeline
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
07.2025 - Current
Shift Manager
Walgreens
04.2024 - 06.2025
Front Desk Receptionist
Flamboyant on the Bay Resort
10.2019 - 09.2023
Sales Associate
Forever Fragrance
06.2017 - 07.2021
High School Diploma - undefined
Charlotte Amalie High School