Kitione Tupa
Sacramento,CA
Summary
Proficient Pool Technician with expertise in client education and training new staff. Committed to ensuring safety compliance and delivering exceptional service, while fostering teamwork to streamline pool maintenance operations.
Overview
4
4
years of professional experience
Work History
Pool Technician
Huntington Pool Service
Sacramento, California
03.2022 - 09.2025
- Maintained pool equipment to ensure optimal performance and safety standards.
- Conducted routine water quality tests and adjusted chemical levels as needed.
- Cleaned pool surfaces and filters to promote a safe swimming environment.
- Assisted customers with pool maintenance inquiries and service recommendations.
- Inspected pool systems for leaks and other operational issues regularly.
- Documented service activities in customer records for accurate tracking.
- Collaborated with team members to streamline service delivery processes.
- Educated clients on proper pool care techniques for long-term maintenance.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
- Educated clients about best practices for maintaining cleanliness standards within their pools.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
- Stocked inventory of pool chemicals and cleaning materials.
- Performed upkeep and maintenance of mechanical rooms.
- Diagnosed problems with existing pools using testing instruments such as pH meters.
- Reassembled repaired or replaced equipment according to manufacturer's specifications.
- Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Maintained accurate records of service calls performed along with parts used during each call.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
- Dismantled malfunctioning equipment for repair or replacement purposes.
- Identified potential hazards that could result in injury or property damage if left unchecked.
- Completed seasonal shutdown of pools by draining, covering and storing equipment.
- Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
- Maintained an inventory of repair parts and supplies necessary to keep pools operational.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Assisted with new employee training by educating staff on policies and procedures.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Notated and informed management teams of mechanical issues and unsafe conditions.
- Ensured compliance with all applicable safety regulations when working on pools or performing repairs and maintenance activities.
- Winterized outdoor facilities at end of season.
- Adhered strictly to all company policies and procedures related to safety protocols while working on site.
- Assisted customers in selecting appropriate pool supplies for their needs.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Implemented energy-saving solutions for pools, such as solar covers and energy-efficient pumps.
- Maintained chemical balance in pools by testing and adjusting chlorine, pH, and alkalinity levels.
- Conducted training sessions for junior pool technicians on maintenance techniques and customer service.
- Managed inventory of pool chemicals and maintenance supplies, ensuring adequate supplies were on hand.
- Responded to emergency pool maintenance requests, providing timely and effective solutions.
- Prepared detailed reports on pool condition, maintenance performed, and recommendations for clients.
- Educated pool owners on proper pool maintenance practices and safety protocols.
- Conducted pool openings and closings at the beginning and end of the season, including winterizing pools.
- Inspected pool equipment such as pumps, filters, and heaters for proper operation and signs of wear.
- Coordinated with pool chemical vendors to obtain the best prices and products for maintenance needs.
- Advised clients on upgrades and improvements to enhance pool safety, efficiency, and aesthetics.
- Scheduled and conducted regular pool maintenance visits to ensure optimal pool conditions year-round.
- Carried out repairs and replacements on malfunctioning pool equipment, ensuring minimal downtime.
- Installed new pool equipment, including pumps, filters, heaters, and automated chemical feeders.
- Identified and fixed leaks in pool structures and plumbing using appropriate tools and techniques.
- Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
- Adhered to all local, state, and federal regulations regarding pool maintenance and safety standards.
- Utilized electronic pool management systems to log maintenance activities and monitor pool conditions remotely.
- Collaborated with landscaping and construction teams on integrated pool and backyard design projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Communicated with distributors to acquire necessary equipment for projects.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Education
High School Diploma -
Marist Brothers High School
Suva Fiji11-2007
Skills
- Customer relationship management
- Emergency maintenance response
- Time management
- Team collaboration
- Problem solving
- Technical communication
- Training and supervision
- Client education
- Safety compliance
- Pump maintenance
- Valve operation
- Personal protective equipment
- Pipe handling
- Pressure control
- Job site preparation
- Preventative maintenance
- Chemical handling
- Pump operation
- Vehicle inspection
- Risk assessment
Languages
English
Professional
French
Elementary
Accomplishments
2019 French Rugby Champions
Affiliations
Volleyball
References
References available upon request.
Timeline
Pool Technician
Huntington Pool Service
03.2022 - 09.2025
High School Diploma -
Marist Brothers High School