Kitling He Astacio
Philadelphia,Pennsylvania
Summary
Experienced manager with excellent customer service skills. Detail-oriented, highly organized and motivated, with 3+ years experience in a professional office setting.
Overview
8
8
years of professional experience
Work History
On Site Manager
C&L Labor Site Manager & Recruiter
Warminster, PA
08.2020 - 01.2024
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in a professional manner.
- Managed all administrative tasks including payroll processing, invoicing.
- Maintained a safe working environment in compliance with OSHA regulations.
- Implemented new policies or procedures based on changing business needs.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Developed and executed strategic plans for business growth.
- Resolved employees complaints in an efficient manner.
Head Hostess
Ichiban Teppanyaki Restaurant
Caguas, Puerto Rico
02.2016 - 06.2020
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered customers' questions about hours, seating, current wait time and other information.
- Ensured that the dining room was always clean, organized, and presentable.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Set up and decorated menu marketing boards with current meal and drink specials.
Education
High School Diploma -
Caguas Military Academy
Caguas, Puerto Rico05-2014
Some College (No Degree) - Criminal Justice
Temple University
Philadelphia, PASkills
- Scheduling Coordination
- Business Administration
- Hiring and Training
- Computer Skills
- Multi-tasking
- Bilingual
Timeline
On Site Manager
C&L Labor Site Manager & Recruiter
08.2020 - 01.2024
Head Hostess
Ichiban Teppanyaki Restaurant
02.2016 - 06.2020
High School Diploma -
Caguas Military Academy
Some College (No Degree) - Criminal Justice
Temple University
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