Hi, I’m
Kito Feza
Magna,UT
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- .Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
- Strong presenter, communicator and problem revolutionist, working effectively and productively with diverse customers and individual needs.
- Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. .
- Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Personable
- Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
years of professional experience
Work History
Teleperformance
Customer Service Representative
Job overview
- It was a banking job for military families who are deployed
- Took calls from customers needing help with their bank account
- Transferring money from checking to savings .Setting up bill pay for them .Telling them about their translations
- Seeing if their check is deposited correctly or helping them deposit a check over the home Etc
RC WilleySalt Lake City, UT
Customer Service Representative
Job overview
- At Rc Wiley I also helped customers with their account
- Open new accounts for customers who just purchased something .Help our drivers by contacting out customers to see if they're home for the delivers .Took payments on accounts .Helped tell the customers about late fees and how to avoid them and how to make payment online .Ect
Alder Security
Customer Service Representative
Job overview
- This was a security system job .Helped customers set up new account and signing contracts .Helped customers understand the terms and conditions of the contract .Helped took payments on the account .Helped customers who were angry and wanted to cancel their contract .Helped our sales people talk ti customers and see if their account were set up correctly .Helped customers set up their security system in the home
- Helped schedule appointments for techs to go fix it if I couldn't fix it over the phone.
Maryland Unemployment Maryland, NY
Customer Service Representative
05.2021 - 12.2021
Job overview
- I worked for unemployment of Maryland
- It was a work from home job
- I helped answer people on their account, helped people get unemployment money.
- Helped customers make calls to their previous employer to find out where the problem is coming from.
- Called customer back with information about their account.
- Helped with filling unemployment claims on customers account.
Utah State Developmental CenterAmerican Fork, UT
Dsp
01.2022 - 06.2023
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
Education
Utah Valley UniversitySalt Lake City, UT
Marriage & Family Therapy from Counseling
University Overview
- 3.7 GPA
East High SchoolSalt Lake City, UT
High school diploma
06.2018
Skills
- Child & Family Counseling
- Crisis Intervention
- Leadership
- Communication skills
- Customer service
- Multi-line phone talent
- Remote Office Availability
- Money handling abilities
- Calm Under Pressure
- Training development aptitude
- Lead Generation
- Call Management
- Escalation management
- Customer Relations
- Scheduling
- Problem Resolution
- Teamwork and Collaboration
- Problem-Solving Ability
- Strong Analytical and Problem-Solving Skills
- Call Center Operations
- Quality Control
- Schedule Mastery
- Conflict Mediation
- Customer Consulting
- Customer Service
Languages
Swahili
Native or Bilingual
Luganda
Full Professional
Lingala
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dsp
Utah State Developmental Center
01.2022 - 06.2023
Customer Service Representative
Maryland Unemployment
05.2021 - 12.2021
Customer Service Representative
Teleperformance
Customer Service Representative
RC Willey
Customer Service Representative
Alder Security
Utah Valley University
Marriage & Family Therapy from Counseling
East High School
High school diploma