Kitty Gearing
Retail Associate
Scottsdale,AZ
Summary
Reliable, friendly employee with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Extremely good with handling phone calls and questions from clients/customers. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Retail Associate
Marine Layer
Scottsdale, AZ
04.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered phone calls from customers in order to keep items on hold or to answer questions about the brand.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Pool Attendant
Omni Hotels & Resorts
Paradise Valley, AZ
02.2021 - 04.2021
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Checked side duty list for opening and closing procedures.
- Greeted guests and made sure they were comfortable.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2025
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2021
Skills
- Flexible Schedule
- Strong Communication and Interpersonal Skills
- Ability to Speak With Anyone
- Appeals Support
- Strong Speaking Skills
- Building Customer Loyalty
- Retail Management Software
- Loyalty Programs
Accomplishments
At my retail job, we have contests on who could sell the most units per transaction. It was a small boutique so customer service was a must. I won 3 of the contests between my co-workers.
Timeline
Retail Associate
Marine Layer
04.2021 - Current
Pool Attendant
Omni Hotels & Resorts
02.2021 - 04.2021
Bachelor of Arts - Psychology
University of Arizona
High School Diploma -
Chaparral High School
Similar Profiles
Kristin GentryKristin Gentry
Sales Associate at Marine LayerSales Associate at Marine Layer
Austin GlascockAustin Glascock
Sales Floor Supervisor at Marine LayerSales Floor Supervisor at Marine Layer
Rhea Edlyn AnthonyRhea Edlyn Anthony
Virtual Assistant - Bookkeeper at Marine LayerVirtual Assistant - Bookkeeper at Marine Layer