Syneque Howard Jacob
Retail Management
Brooklyn,ny
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Award-winning performance in multimillion-dollar retail sales, management, and overall business development. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Management Team Leader
Burlington Coat Factoy
07.2014 - 08.2023
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
Merchandise Team Leader
Advantage Solutions
06.2010 - 04.2014
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched and identified new suppliers and vendors.
- Studied and monitored market trends to identify potential suppliers.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Evaluated product quality and vendor performance to maintain quality standards.
Server
Fish Eye Bar And Grille
03.2007 - 05.2009
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Merchandise Team Manager
Macys Department Store
10.1997 - 08.2005
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Collaborated with marketing team for prompt promotion of products.
- Developed and implemented successful strategies to increase sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Bachelor of Arts - Communications
Brooklyn College of The City University of New York
Brooklyn, NY05.1996
Timeline
Management Team Leader
Burlington Coat Factoy
07.2014 - 08.2023
Merchandise Team Leader
Advantage Solutions
06.2010 - 04.2014
Server
Fish Eye Bar And Grille
03.2007 - 05.2009
Merchandise Team Manager
Macys Department Store
10.1997 - 08.2005
Bachelor of Arts - Communications
Brooklyn College of The City University of New York