Kitty Matson
Ironton,OH
Summary
Dedicated customer service representative with broad range of experience in recovery-related fields delivering comprehensive peer support to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Peer Support Specialist
ISBH
Lancaster, OH
02.2018 - 05.2021
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients with developing healthy coping skills to manage stressors.
- Facilitated individual and group sessions to provide guidance and counseling.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Maintained accurate records of client progress through use of electronic medical record system.
- Educated clients on available community resources that could enhance their quality of life.
Education
High School Diploma -
Lancaster High School
Lancaster, OH02-1999
Skills
- Motivational Interviewing
- Recovery assistance and support
- Communication abilities
- Relationship-building skills
- Public Speaking
- Customer Service
Affiliations
- Exercising
- Nature Exploring
- Public Speaking
Timeline
Peer Support Specialist
ISBH
02.2018 - 05.2021
High School Diploma -
Lancaster High School
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