KITZIE NICANOR
Summary
Experienced in delivering exceptional bilingual customer service in Spanish and English. Strong communication and problem-solving skills to effectively address customer concerns. Committed to surpassing expectations and consistently delivering the highest level of service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cirrus Solutions, LLC
09.2016 - 01.2018
- Managed inbound customer calls, providing timely and professional service
- Assisted in telesales by promoting services and products, contributing to sales growth
- Routed calls to appropriate departments for prompt issue resolution
- Played an active role in onboarding and training new hires to improve team efficiency
Administrative Assistant
HDR Engineering, Inc.
07.2006 - 06.2010
- Overhauled a disorganized filing system, organizing over 10 years' worth of documents for better accessibility
- Designed and implemented a new filing system, streamlining office operations
- Managed front desk responsibilities, ensuring efficient visitor coordination and communication
- Provided facilities support and assisted in maintaining office inventory and supplies
Education
Certified Medical Assistant (CMA) - Health Care Management
Bryman College
Renton, WAAssociate's Degree - Medical Office Management
Broward College
Pembroke Pines, FL11-2025
Skills
- Conflict Resolution Skills
- Calendar Management
- Achievement of Sales Targets
- Document Organization
- Experience in Telemarketing
- Customer Service Expertise
- Effective Call Management
- Proficient in Microsoft Office Suite
- Expertise in Email Management
- Client Engagement Skills
- Support for Facilities Operation
- Data Entry Proficiency
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Office Support Certification – Broward College
- Certified Medical Assistant (CMA) – Bryman College
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Cirrus Solutions, LLC
09.2016 - 01.2018
Administrative Assistant
HDR Engineering, Inc.
07.2006 - 06.2010
Certified Medical Assistant (CMA) - Health Care Management
Bryman College
Associate's Degree - Medical Office Management
Broward College
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