MAYA RIVERA
TAMPA,FL
Summary
Assiduous, energetic, and attentive healthcare professional with four years of hands-on experience in the medical field. Seeking a position to further provide advanced-level care to patients using skillset and knowledge of medical terminology, superior communication, multitasking, and systematization to uphold reputable status of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Administrative Specialist
Orthopaedic Medical Group of Tampa Bay
Wesley Chapel, Florida
09.2024 - 02.2025
- Leveraged eClinicalWorks to document care plans, order imaging, and maintain confidentiality when obtaining vital signs and importing medical histories for 30 to 40 patients daily
- Applied splints and casts, removed sutures and staples, and assisted providers with specialty procedures, such as injections and abscess drainage
- Demonstrated and distributed durable medical equipment (DME), managing all authorizations and sales through MotionMD
- Handled administrative tasks, including insurance verification, prior authorizations, scheduling, inventory management, and medical record upkeep
- Rigorously adhered to safety and sanitation protocols when maintaining exam rooms, medical instruments, and diagnostic equipment
Medical Administrative Assistant
Advanced Psychiatric Group (APG) Health
Orlando, FL
04.2023 - 08.2024
- Served as a liaison between physicians and patients to convey treatment plans, fill medication requests, produce paperwork, and letters, while using AdvancedMD as a base of communication
- Coordinated with pharmacies, medical personnel, and insurance providers to ensure prior authorization approval and proper medication administration using ICD-10 codes, E-FORCSE, and CoverMyMeds
- Processed provider statements to collect or clear outstanding patient balances, and initiate refunds.
- Routine insurance verification, intake coordination, scheduling, and referral completion
Registered Behavior Technician
Elemy
Orlando, FL
04.2022 - 07.2023
- Provided ABA Therapy to adolescents who exhibited developmental delays and neurodivergent behavior to enhance academic, social, and communicatory skills
- Used task analysis, continuous and discontinuous measurement procedures to thoroughly document and report objective behavioral data to supervisors
- Relied on knowledge of discrete trail and naturalistic environmental teachings to effectively implement behavior interventions and skill acquisition plans
Medical Receptionist
Fertility Center of Orlando
Longwood, FL
08.2021 - 04.2022
- Utilized eIVF on a daily basis to organize four providers' schedules, manage 50 patient appointments, process payments, and monitor patient health information.
- Conducted group orientations and mentoring for receptionist onboarding; developed training manuals covering job responsibilities, office policies, and procedures
- Achieved a 40% reduction in patient flow errors by streamlining operations through improved communication between administrative and clinical staff
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05.2023
Associate of Arts Degree -
Pasco-Hernando State College
Wesley Chapel, FL12.2020
Skills
- Patient management
- EHR/EMR systems
- HIPAA compliance
- Interpersonal skills
- Team-oriented
- Medical insurance, coding, and billing
- Microsoft Office, Office 365, and Google Workspace
Certification
Adult and Pediatric BLS Certified
American Heart Association- Mar. 2025 - Mar. 2027
Bloodborne Pathogens Certified
American Heart Association- Mar. 2025 - Mar. 2027
Timeline
Medical Assistant/Medical Administrative Specialist
Orthopaedic Medical Group of Tampa Bay
09.2024 - 02.2025
Medical Administrative Assistant
Advanced Psychiatric Group (APG) Health
04.2023 - 08.2024
Registered Behavior Technician
Elemy
04.2022 - 07.2023
Medical Receptionist
Fertility Center of Orlando
08.2021 - 04.2022
Bachelor of Science - Clinical Psychology
University of Central Florida
Associate of Arts Degree -
Pasco-Hernando State College
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