Naylea Velazquez
North Dallas ENT
Dallas,TX
15
years of professional experience
Strong ethics where clients privacy is concerned, Bilingual and Microsoft Efficient. Versatile and hardworking Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor.
Work History
Medical Assistant/Administrative Assistant
8 Years 10 Months- Responsible for all patient and insurance information into the company’s computer system using Centricity.
- Made contact with insurance carriers to discuss their policies and individual patient benefits.
- Maintained a strong knowledge of basic medical terminology to better understand services and procedures.
- Verified insurance coverage to prepare for upcoming patient appointments and procedures.
- Maintained files and records with effective filing systems.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Front office/ Check-out/Call center Float
- Printed daily superbills with Ins benefits listed
- Called new patient referrals to schedule appointments
- Daily report and Daily balance
- Received packages and mail that came to the front desk and dispersed them to the correct employees.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Welcomed patients and inquired as to their wellbeing since their last treatment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Escorted patients to examination rooms.
Clerk II
1 Year 11 Months- Review case files for all incoming and outgoing cases Answer phone and direct calls Order and maintain office supplies Generate and submit paper work for new probation officers.
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation.
- Entered details such as payments, account information and call logs into the computer system.
Unit Secretary
1 Year 1 Month- Compiled and maintained patient medical records Assist in all desk duties such as, processing admissions, answering incoming calls and greeting visitors.
- Document any changes in patient's chart for billing Place maintenance orders and order office supplies as needed Underwriter/Office assistant.
- Prioritized incoming patients by degree of injury or illness.
- Processed lab paperwork and requests according to physicians’ orders.
- Monitored inventory levels and advised management of need for replenishment.
- Provided educational documents and pamphlets to patients.
- Obtained signatures for financial documents and internal and external invoices.
- Maintained a clean reception area, including lounge and associated areas.
Underwriter
3 Years 3 Months- Determined and documented loan conditions and communication requirements and or decision.
- Ensured loans adhere to program, compliance due diligence and industry requirements Answer high volume of inquiries, a lot of verifying employment and reference calls to ensure protection of loan.
- Locate out of state repos, hire tow company to retrieve and deliver any repos or impounded vehicles.
- Take payments.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Negotiated new and renewal production goals with business development manager.
Education
High School Diploma
Skills
Insurance coverage verification
Administrative support
Advanced clerical knowledge
Punctual
Bilingual
Medical Terminology
Verified Insurance benefits online and by phone
Data entry
Assisting with physical exams
Direct patient care
HIPAA compliance
Patient management
Timeline
Medical Assistant/Administrative Assistant
North Dallas ENT
10.2017 - CurrentRead More
Clerk II
Dallas County
09.2015 - 08.2017Read More
Unit Secretary
Methodist Medical Center
07.2014 - 08.2015Read More
Underwriter
Auto City
05.2011 - 08.2014Read More
Plano East Senior High School
High School Diploma
Read More