Sthfany Santos
Rutland,VT
Summary
Motivated and reliable professional with 6+ years of customer service experience. Proven ability to communicate effectively, solve problems, and stay calm in fast-paced environments. I conduct myself in a manner that represents the company professionally and promotes a positive company image.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Medical Administrative Assistant
Integrated Dermatology Group
Rutland, Vermont
04.2026 - Current
- Manage patient scheduling and appointment changes for dermatology clinic visits.
- Verify insurance coverage and prior authorization requirements for Integrated Dermatology Group patients.
- Answer patient calls and resolved questions about visits, forms, and procedures.
- Provide administrative support to clinical staff as needed.
- Reach out to patients day before scheduled appointments to confirm times.
- Prepares exam rooms and clean medical equipment between visits.
- Bring patients to exam room and document their pharmacy, primary care doctor, and take their medications and allergies Into their chart.
Server
Lakehouse pub & Grille
Bomoseen, Vermont
08.2026 - 10.2026
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Entered food and drink orders through POS system.
- Delivered appetizers, entrees, and beverages promptly to dining room tables.
- Checked guest satisfaction and handled special requests with courtesy.
- Processed payments, tabs, and cash transactions accurately.
- Maintained clean tables, stations, and polished dining areas.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Host
Applebee's Grill + Bar
Rutland, Vermont
01.2026 - 04.2026
- Greeted Applebee's guests and guided parties to tables with friendly support.
- Helped manage waitlists and provided accurate seating times using host stand procedures.
- Worked with servers and managers to support table rotation and guest flow.
- Kept host stand, entry area, and menus clean and organized throughout each shift.
- Bussed tables supportively and reset sections to prepare for incoming guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
LNA
Genesis Mount View Center
Rutland, Vermont
08.2025 - 10.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with interdisciplinary team members to develop individualized care plans for each patient.
- Passionate and loves to help people, providing the best care I can possibly give to each individual equally and in fairness.
- Monitored vital signs and reported changes to nursing staff at Genesis Mount View Center
- Assisted residents at Genesis Mount View Center with bathing, dressing, and grooming
- Repositioned residents and supported safe mobility with transfers and ambulation
- Responded to call lights and provided comfort during resident needs at Genesis Mount View Center
- Supported meal service by feeding residents and tracking intake at Genesis Mount View Center
- Responded to emergency situations quickly and efficiently.
- Provided emotional support to patients and their families during difficult times.
Receptionist/Assisting Manager
Bullyzone K9 Clinic
Newark, New Jersey
05.2022 - 07.2025
- Streamlined client documentation system and maintained accurate records for veterinary appointments.
- Processed payments and prepared receipts for services
- Fostered positive client relationships through empathetic communication, resolving concerns between pet owners and veterinary staff while maintaining clinic standards.
- Opened clinic daily and was responsible for closing register and maintaining a clean environment while closing.
- Verified patient information and updated client records
- Handled check-in and check-out procedures for veterinary visits
Assistant Manager
Melao Cafe & Creamery
Newark, New Jersey
03.2020 - 10.2021
- Directed daily operations, enhancing efficiency and customer satisfaction
- Conducted staff training to enhance team cohesion and operational effectiveness.
- Resolved customer service inquiries and complaints promptly to maintain satisfaction.
- Managed cash drawer operations accurately and point-of-sale transactions.
- Enforced food safety and cleanliness across service areas.
- Monitored inventory levels for desserts, dairy, and cafe supplies to ensure availability.
Education
LNA Certification - Nursing Practice
Genesis Mountain View Center
Rutland, VT9 2025
Associates Degree - Liberal Arts
Essex County College
Newark, NJ04-2022
High school or equivalent -
Essex County Newark Tech
Newark, NJSkills
- Patient management
- Patient communication
- Crisis management
- Task prioritization
- Problem-solving initiative
- Quick learner
- Dependable & responsible
- Team player
- Active listener
Additional information
- Quality Traits
- Honest
- Hardworking
- Team-worker
- Attentive to Detail
- Punctual
- Respectful
- Responsible
- Social
- Critical Thinker
Languages
- English Native
- Portuguese Native
- Spanish Highly proficient
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Server
Lakehouse pub & Grille
08.2026 - 10.2026
Medical Administrative Assistant
Integrated Dermatology Group
04.2026 - Current
Host
Applebee's Grill + Bar
01.2026 - 04.2026
LNA
Genesis Mount View Center
08.2025 - 10.2025
Receptionist/Assisting Manager
Bullyzone K9 Clinic
05.2022 - 07.2025
Assistant Manager
Melao Cafe & Creamery
03.2020 - 10.2021
LNA Certification - Nursing Practice
Genesis Mountain View Center
Associates Degree - Liberal Arts
Essex County College
High school or equivalent -
Essex County Newark Tech