Marie Guerrero
Hamilton Square,NJ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
Work History
Medical Administrative Assistant
Summit Health Management
06.2005 - Current
- Answered phone calls and messages for four-physician urology medical facility, scheduling appointments, and handling patient inquiries.
- Used Epic to schedule appointments for doctor visits and procedures.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Obtained payments from patients and scanned identification and insurance cards.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received and routed laboratory results to correct clinical staff members.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Education
Certificate - Medical Assisting
Cittone Institute
Edison, NJ04.2004
Skills
- Patient Management
- Diagnostic Testing
- Conflict Resolution
- Clinical Leadership
- Critical Thinking
- Treatment Room Preparation
- Medical office administration
- Vital Sign Monitoring
- Medical Terminology
- Diagnostic Procedures
Timeline
Medical Administrative Assistant
Summit Health Management
06.2005 - Current
Certificate - Medical Assisting
Cittone Institute