Kiwame Wilson
Chicago,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
08.2017 - 05.2023
- Computed fares accurately using onboard ticket machines or cash payments.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed time effectively by arriving at stops on schedule according to route times.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Announced stops clearly to help passengers disembark at correct locations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Handled passenger emergencies or disruptions.
Public Safety Lead Officer
St.Berarnd Hospital
, IL
03.2013 - 06.2017
- Enforced local, state, and federal laws and ordinances to maintain public order.
- Provided leadership and direction to the public safety team by developing policies, procedures and objectives.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Monitored security systems, cameras, and alarms to detect and respond to violations.
- Utilized communication equipment, including radios and dispatch systems, to coordinate response efforts.
- Operated and maintained public safety vehicles and equipment to ensure readiness for response.
Caseworker
Little Friends Inc
Naperville, Illinois
11.1995 - 08.2002
- Coordinated with other professionals and agencies to provide holistic support to clients.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Assisted clients in developing skills and strategies for dealing with their issues.
- Monitored client progress and updated service plans as necessary.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Habilitation Technician
Ray Graham Associate
Addison, Illinois
10.1992 - 11.1995
- Instructed patients in use of assistive equipment.
- Assisted clients in exploring social and leisure interests and community events.
- Developed positive relationships with family members or guardians of clients.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Documented patient information accurately in electronic health records.
- Documented information in patient charts and communicated status updates to interdisciplinary care.
- Taught daily living skills including money management, communication, problem solving.
- Connected clients with community and relationship-building opportunities.
- Conducted assessments of abilities, interests, needs and preferences of clients.
- Monitored client progress and documented data related to goals.
Education
Associate of Applied Science - Human Social Services Technology
University of Cincinnati Clermont College
4200 Clermont College Dr.05-1992
Skills
- Emergency procedures
- Customer relations skills
- Behavior management
- Service assistance and support
- Interpersonal and written communication
- Behavioral observation
- Client engagement
- Issue identification and resolution
- Self-awareness
- Assessment skills
- Ethical practice
- Case information confidentiality
Languages
English
Full Professional
Certification
- Award of Merit in successfully completing on-the-job training requirements for Habiltation Technician at the Iona Glos Specialized Living Center 1993
- Certified in community CPR for adults,children and infants by the American Red Cross 2004
- Certified in community first aid and safety by the American Red Cross 2004
Timeline
Transit Bus Operator
Chicago Transit Authority, CTA
08.2017 - 05.2023
Public Safety Lead Officer
St.Berarnd Hospital
03.2013 - 06.2017
Caseworker
Little Friends Inc
11.1995 - 08.2002
Habilitation Technician
Ray Graham Associate
10.1992 - 11.1995
Associate of Applied Science - Human Social Services Technology
University of Cincinnati Clermont College