Kiwana Nance
Stone Mountain
Summary
Sales Associate with 9 years of experience in retail and remote sales environments, adept at building strong client relationships and achieving sales targets. Demonstrates exceptional customer service, communication, and teamwork skills, with a proven track record in consultative selling and financial transactions. Enthusiastic about leveraging adaptability and customer relations expertise to enhance customer satisfaction and drive business success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Early Childhood Development -
02.2025
Skills
- Communication
- Customer Service
- Teamwork
- Adaptability
- Time Management
- Social Media
- Cash Register
- Sales
- Retail
- Customer Relations
- Problem Solving
- Leadership
- Consultative Selling
- Client Relationship Management
- Closing Strategies
- Customer Satisfaction
- Active Listening
- Problem Resolution
- Clear Communication
- Virtual Collaboration
- Cross-Functional Coordination
- Customer Experience Enhancement
- Sales Performance
Additional Information - Summary
Drive sales targets through consultative remote selling, build strong client relationships, and implement effective closing strategies while maintaining high customer satisfaction. Provide exceptional customer service through active listening, problem resolution, and clear communication in a remote work environment. Foster strong partnerships through virtual platforms, coordinate with cross-functional teams to enhance customer experience and drive sales performance.
Timeline
Customer Service Representative
Concentrix
02.2024 - Current
Early Childhood Development -
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