Kiwana Lynn Hawkins
Rowlett,TX
Summary
Registered Certified Pharmacy Technician looking to secure a position within an organization, which allows the utilization of my skills and knowledge while providing excellent customer service to clients all while helping to positively build those around me.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Benefits Rep 3 Release Management
CVS Caremark
01.2018 - Current
- Work with internal partners for bar promotions. Open IT tickets to resolve bar conflicts. Run All Bar Report (Specialty and Product Support) Run Bar Error Report Tuesdays and Thursdays. Work RM Tools cases HP and Employer along with Specialty, FMS, CCO, Aetna Medicaid, and Aetna MEDD.
SR. SYSTEM COORDINATOR
CVS Caremark
12.2016 - 01.2018
- Supports the Pharmacy Advisor application, ACE (Assisted Care and Education), and /or the systems utilized in the operations of the Medication Therapy Counseling (MTC) program Readmission Prevention(RP) Programs, and other clinical applications as needed.
BENEFITS REPRESENTATIVE 2 (CODING)
CVS Caremark
01.2013 - 12.2016
- Responsible for resolution and status of routine to complex client requests with Account Management through effective and timely communication to ensure client expectations are met Identifying and documenting best practices within Med D service team Five Ways/Root Cause Analysis (RCA) Trending Analysis and mentoring staff Interface with internal and external clients via conference calls and written communication and cross training with Account Management Team.
QUALITY ANALYST, CLINICAL SERVICE OPERATIONS
CVS Caremark
11.2011 - 01.2013
- Responsible for monitoring the improvement efforts within the Clinical Operations Prior Authorization and Appeals department to ensure compliance, improve quality increase efficiency, and reduce cost My duties consist of Reviewing cases and phone calls for accuracy and consistency Selecting, pulling, and reviewing cases to identify compliance with the department policies and procedures Tracking and reporting those findings to the appropriate level of management Communicate with people at all levels of the organization Knowledge of the internal Clinical Authorization System, (CAS) Proficient with the RxClaim (AS400), Recap and Peoplesafe systems
CLINICAL REP 2/FAX TEAM-PRIOR AUTHORIZATION
CVS Caremark
02.2006 - 11.2011
- Serving as Prior Authorization Representative, taking incoming calls from members, providers, etc Providing professional phone assistance through the criteria-based prior authorization process Run reports, sort Commercial and Medicare insurance clients properly into work queue, and work faxes. Maintains complete, timely, and accurate documentation of all approvals and denials Transfer all clinical questions and judgment calls to the pharmacist.
CUSTOMER SERVICE REPRESENTATIVE 2
CVS Caremark
02.2005 - 02.2006
- Served as Customer Service Rep 2, in a fast-paced team environment as the primary resource in handling inbound customer calls ranging from routine to complex telephone calls The call received related to the status of medications prescribed and prescription benefits My duties consist of providing: Co-pays, maximum allowable benefits, deductibles, and general information Drug inquiries, network pharmacies, refills and mail order form inquiries.
TELEMARKETING
Southwest Texas Methodist Hospital
07.2000 - 06.2002
- Served as Customer Service Representative in a call center environment Responsibilities included providing physician referrals, and educational class registrations Assisted in organizing public relations event information and survey tracking Screened incoming patient calls and directed calls/questions to the Nurses of Doctors according to problem type Managed ongoing projects for Texas Transplant Institute, Methodist Children's Hospital and Diabetes Education
Education
Bachelor of Arts - Public Health
University of North Texas At Dallas
Dallas, TX2025
Associate of Arts - General Studies
Dallas College-Eastfield Campus
Mesquite, TX08.2019
Pharmacy Technician Diploma - Pharmacy Technician
San Antonio College of Medical And Dental Assist.
San Antonio, TX10.2003
Skills
- Knowledge of IV Technique
- RxClaim(AS400)
- Knowledge of Compounding
- Recap
- Pharmacy Law and Ethics
- Peoplesafe
- Dosage Forms
- MS Office Excel
- Medical Terminology
- MS Office Word
- Prescription Interpretation
- Salesforce
- CAS-Clinical Authorization System
- Customer Service
- ACE-Assisted Care and Education
- Typing 35-50 words
Certification
National Certified Pharmacy Technician Expiration 01/2026
Texas State Broad Registered Pharmacy Technician Expiration 03/2026
Timeline
Benefits Rep 3 Release Management
CVS Caremark
01.2018 - Current
SR. SYSTEM COORDINATOR
CVS Caremark
12.2016 - 01.2018
BENEFITS REPRESENTATIVE 2 (CODING)
CVS Caremark
01.2013 - 12.2016
QUALITY ANALYST, CLINICAL SERVICE OPERATIONS
CVS Caremark
11.2011 - 01.2013
CLINICAL REP 2/FAX TEAM-PRIOR AUTHORIZATION
CVS Caremark
02.2006 - 11.2011
CUSTOMER SERVICE REPRESENTATIVE 2
CVS Caremark
02.2005 - 02.2006
TELEMARKETING
Southwest Texas Methodist Hospital
07.2000 - 06.2002
Bachelor of Arts - Public Health
University of North Texas At Dallas
Associate of Arts - General Studies
Dallas College-Eastfield Campus
Pharmacy Technician Diploma - Pharmacy Technician
San Antonio College of Medical And Dental Assist.