Cornella Lee

Resolved customer inquiries and complaints through effective communication and problem-solving techniques.

Provided product information and assistance to enhance customer satisfaction and retention.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Participated in training programs to enhance product knowledge and customer service skills.

Demonstrated expertise in utilizing Concur Expense Management software for efficient processing of expense reports and reimbursements.

Successfully managed corporate credit card transactions through Concur, reconciling expenses and ensuring accuracy in financial records.

Organized and executed a wide range of events, including corporate conferences, social gatherings, and charity fundraisers, with meticulous attention to detail and adherence to timelines.

Collaborated with vendors, caterers, and other event partners to negotiate contracts, manage budgets, and ensure seamless event delivery.

Developed creative event concepts and themes to enhance guest experience and align with client objectives.

Oversaw event logistics, including venue selection, seating arrangements, audiovisual setups, and onsite coordination of staff and volunteers.

Managed post-event evaluations and conducted debrief sessions to identify areas for improvement and implement best practices for future events

Managed high-volume inbound and outbound calls in a fast-paced call center environment, consistently meeting or exceeding performance targets for call resolution and customer satisfaction.

Collaborated with healthcare providers and insurance companies to resolve claim denials and appeals, advocating for timely reimbursement and resolution of billing issues.

Proficiently verified insurance coverage and eligibility for patients, ensuring accurate billing and reimbursement for medical services rendered.

Utilized comprehensive knowledge of ICD-10 codes to accurately document and code patient diagnoses and procedures during call interactions, facilitating proper billing and claims processing.

Oversaw purchasing and inventory management to ensure optimal office supplies and equipment availability.

Assisted with event planning and coordination, including handling logistics, reservations, and communication with vendors.

Supported executive team with administrative tasks, such as drafting correspondence, preparing reports, and managing calendars.

Maintained electronic and physical filing systems to ensure timely and accurate documentation and record-keeping.

Conducted thorough research to locate and contact individuals with outstanding debts for prompt payment resolution.

Negotiated payment plans with delinquent borrowers to establish manageable repayment schedules.

Utilized collection software to document all communication and payment arrangements accurately.

Collaborated with legal team to escalate collection efforts for accounts in default status.

Provided exceptional customer service and maintained professionalism when interacting with debtors.

Managed a team of 20 salonss with up to 10 employees in each location to ensure efficient operations and customer satisfaction within designated area.

Implemented strategic plans to meet and exceed sales targets and operational goals.

Conducted regular inspections and audits to maintain high standards of cleanliness and organization.

Provided coaching and training to staff members to enhance their skills and performance.

Collaborated with other supervisors and managers to address and resolve issues in a timely manner.

• Supervised daily operations and staff performance in multiple salon locations.
• Trained and mentored team members on customer service standards and techniques.
• Implemented company policies to ensure compliance and operational efficiency.