Kiwi Nicole Mellin
San Jose,Ca
Summary
Dynamic and results-driven dental professional with 17 years of a proven track record in leadership, organizational management, sales acumen, and exceptional attention to detail. A collaborative team player with extensive experience in administrative and customer service roles. Eager to leverage my skills in a sales position within a company that fosters a positive atmosphere and values continuous learning and skill implementation.
Overview
24
24
years of professional experience
Work History
Front Office Coordinator
Tiffany Bui DMD
04.2023 - Current
- Grew business by 10% since employment
- Develop and manage the practice budget, including expense control
- Plan and execute office events and meetings
- Provide administrative and clinical support for the doctor and Hygienists
- Oversees the daily schedule and operations of the clinic, supporting patient care for both the doctor and Hygienists
- Keep the doctor and the hygienist productively busy throughout the day
- Performs supply, equipment and inventory control and purchasing to ensure optimal clinic effectiveness and monitors budget
- Establish and maintain relationships with new and existing sales representatives.
Office Treatment and Financial Coordinator
Japantown Dental
07.2021 - 03.2023
- Grew business by 10% since employment
- Treatment coordination and presentation
- Manage assigned patient’s financial matters throughout their treatment plan
- Ensured a high level of customer service
- Scheduled next treatment plan appointments as necessary and discussed treatment plan questions
- Upsold treatment options to promote better oral health for patients.
Office Manager
Lindi Henell, DDS
03.2005 - 06.2020
- Grew business by 50% since employment
- Orchestrated overall office management, including accounts receivables, collections, and payroll
- Ensured accurate dental billing procedures, reviewed insurance claims, and handled financial matters
- Developed and updated financial policies, maintaining positive relationships with insurance providers
- Led, mentored, and trained staff to meet productivity goals, emphasizing a customer-centric approach
- Managed human resource policies, conducted training sessions, and maintained office inventory
- Troubleshot computers and electronics, showcasing adaptability and technical proficiency.
Front Desk Receptionist
Wellness Chiropractic Center
06.2000 - 03.2005
- Achieved a 20% revenue growth by effectively presenting and selling high-value services to customers
- Nurtured relationships with patients, ensuring a positive experience and customer loyalty
- Delivered professional sales presentations, provided quotes, and shared product information
- Consistently exceeded monthly, quarterly, and annual sales targets
- Coordinated and executed workshops, meetings, and events, enhancing office engagement
- Managed administrative tasks, maintaining medical health records and providing support to the team.
Education
Certificate - Medical Assisting
Sawyer College
San Jose, CA11.1997
Diploma - Business Administration
Sawyer College
San Jose, CA02.1997
Skills
- Sales Presentation
- Upselling
- Relationship Building
- Customer Service Excellence
- Budget Management
- Team Leadership
- Administrative Efficiency
- Communication Skills
- Inventory Control
Member
AADOM- AMERICAN ASSOCIATION OF DENTAL OFFICE MANAGEMENT
Timeline
Front Office Coordinator
Tiffany Bui DMD
04.2023 - Current
Office Treatment and Financial Coordinator
Japantown Dental
07.2021 - 03.2023
Office Manager
Lindi Henell, DDS
03.2005 - 06.2020
Front Desk Receptionist
Wellness Chiropractic Center
06.2000 - 03.2005
Certificate - Medical Assisting
Sawyer College
Diploma - Business Administration
Sawyer College