Kiya Thomas
Everett,WA
Summary
Dedicated childcare professional with hands-on experience at Everychildmatters Daycare Center. Skilled in creating age-appropriate activities that foster emotional, social, and cognitive growth while ensuring a safe and hygienic environment. Proven ability to manage behavior through positive reinforcement and supportive guidance. Strong communicator, adapt at collaborating with families and implementing tailored strategies to enhance each child's development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Provider
Everychildmatters Daycare Center
03.2023 - 06.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Utilized positive reinforcement techniques to encourage good behavior.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
Customer Service Representative
MRC Group;;
02.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Nursing Education
American Career College
CA08-2020
Mathematics Education
San Andreas High School
Highland, CA06-2020
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Hygiene and cleanliness
- Activity planning
- Age-appropriate activities
- Safety awareness
- Behavior management techniques
Certification
Employee of the month and employee of the Quarter twice!
Top performer of the Quarter awards!
Reliability Award for perfect attendance!
Excellence in early childhood education awards!
Timeline
Childcare Provider
Everychildmatters Daycare Center
03.2023 - 06.2025
Customer Service Representative
MRC Group;;
02.2021 - 05.2022
Nursing Education
American Career College
Mathematics Education
San Andreas High School