Summary
Overview
Work History
Education
Skills
Timeline
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Kiya N. Williams

McDonough,GA

Summary

Professional with a strong background in customer service. Has over 3 years of experience providing excellent customer service in fast-paced environments. Utilizes effective communication and strong problem-solving skills to address customer needs and enhance experiences. Driven by the desire to maintain customer satisfaction and to deliver the utmost level of support.

Overview

5
5
years of professional experience

Work History

Member Services Representative

Conduent Inc.
06.2023 - 01.2024
  • Verified insurance coverage and thoroughly educated members on various coverage details
  • Informed members about available wellness programs in order to promote healthier lifestyles.
  • Assisted members in navigating online portals and mobile applications to promote self-service options.
  • Fulfilled requests for member materials quickly and accurately.
  • Managed high call volumes while maintaining exceptional customer service.

Beauty Advisor

Ulta Beauty Inc.
03.2022 - 05.2023
  • Connected with customers and prioritized their satisfaction by giving personalized suggestions for their cosmetic and skincare concerns.
  • Processed register payments and answered phone calls quickly for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on customer needs.
  • Maintained a clean, organized and visually appealing product display, resulting in increased customer interest and engagement.

Sales Associate

Goodwill Of North Georgia
07.2019 - 07.2021
  • Organized racks and shelves to maintain the store's visual appeal and to promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Regularly recognized by management for excellent Round-Up scores.
  • Handled cash and card transactions efficiently and accurately.

Education

Associate of Applied Science - Marketing Management

Atlanta Technical College
Atlanta, GA

Skills

  • Call Center Experience
  • Data Research
  • Attention to Detail
  • Telephone Etiquette
  • Microsoft Office Applications
  • HIPAA Compliance
  • Multitasking
  • Active Listening
  • De-escalation techniques
  • Strong Empathy

Timeline

Member Services Representative

Conduent Inc.
06.2023 - 01.2024

Beauty Advisor

Ulta Beauty Inc.
03.2022 - 05.2023

Sales Associate

Goodwill Of North Georgia
07.2019 - 07.2021

Associate of Applied Science - Marketing Management

Atlanta Technical College

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Kiya N. Williams