Kiya Williams

Advance and collections, Skip Tracing and being able to deal with multiple of phone calls to help our customers get on the right track and helping them either keep or restore their services

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Salling customers alarms for a business or residential property. Having them know their safety is our number one concerned