Summary
Overview
Work History
Education
Skills
Timeline
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KIYAH LESTER

KIYAH LESTER

Orlando ,Fl

Summary

Persistent leader eager to lead and grow with organizations. Skilled in strategic planning, problem-solving, and communication with a good understanding of Organizational principles, project management, and team leadership. Collaborative with a relentless work ethic.

Overview

6
6
years of professional experience

Work History

President

UCF Section of NCNW
05.2023 - 05.2024
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Coordinated volunteer activities to promote community involvement among NCNW members.
  • Oversaw budget management, ensuring responsible allocation of funds towards various initiatives and programs.
  • Advocated for student rights during university proceedings, effectively representing the interests of the entire student body.
  • Organized impactful guest speaker events featuring renowned professionals from various industries relevant to students'' career aspirations.
  • Established productive relationships with faculty members in order to facilitate communication between staff and students.
  • Enhanced member engagement by organizing and hosting regular events, meetings, and workshops.

Guest Services Associate

Addition Arena
01.2023 - 02.2024
  • Carried out individual work in various capacities to promote business and achieve assigned goals.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Community Outreach Liaison

UCF Section of NCNW
05.2022 - 05.2023
  • Increased public awareness of available resources by developing and distributing informative materials.
  • Organized successful fundraising events, securing sponsorships from local businesses for ongoing support.
  • Served as a liaison between various Registered Student Organizations within the University, streamlining communication processes for increased efficiency.
  • Enhanced community engagement by organizing and leading educational events and workshops.

Customer Service Representative Agent

Unlock WealthShare
09.2021 - 11.2022
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Front Desk Associate

Winn Dixie
01.2018 - 01.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

Bachelor of Administrative Studies - Interdisciplinary Studies

University of Central Florida
Orlando, FL
12.2024

Skills

  • Listening Skills
  • Problem-Solving Skills
  • Guest Service and Assistance
  • Leadership Team Building
  • Strategic Planning
  • Technology literacy
  • Executive Leadership
  • Innovative and Visionary
  • Community Outreach
  • Team Building
  • Data Entry
  • Certified in Microsoft Outlook

Timeline

President

UCF Section of NCNW
05.2023 - 05.2024

Guest Services Associate

Addition Arena
01.2023 - 02.2024

Community Outreach Liaison

UCF Section of NCNW
05.2022 - 05.2023

Customer Service Representative Agent

Unlock WealthShare
09.2021 - 11.2022

Front Desk Associate

Winn Dixie
01.2018 - 01.2021

Bachelor of Administrative Studies - Interdisciplinary Studies

University of Central Florida

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KIYAH LESTER