Kiyah Moody
Tuscaloosa,AL
Summary
Dynamic manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced sales through strategic promotions and optimized inventory management, reducing shrinkage. Skilled in conflict resolution and performance management, fostering a motivated workforce while ensuring high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Dollar General
01.2024 - 10.2024
- Oversaw daily store operations, ensuring compliance with safety and operational standards.
- Trained and mentored team members on effective customer service techniques.
- Analyzed inventory levels, optimizing stock management to reduce shrinkage.
- Implemented promotional strategies to increase sales during peak seasons.
- Streamlined checkout processes, improving customer satisfaction and reducing wait times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Column Sander
HB&G
12.2021 - 09.2023
- Operated sanding equipment to achieve smooth finishes on various materials.
- Inspected finished products for quality and consistency before packaging.
- Maintained a clean and organized work area to ensure safety compliance.
- Collaborated with team members to streamline workflow and improve efficiency.
- Trained new employees on safe operation of sanding tools and equipment.
- Operated sanders, grinders and basic hand tools.
- Sanded materials to develop flush and professional finish.
- Increased team productivity by effectively collaborating with colleagues on large-scale projects requiring multiple sanders.
- Maximized safety in the workplace by adhering to proper safety protocols while operating sanders.
Customer Service Representative
CGI
04.2019 - 10.2021
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed customer orders and returns efficiently through company systems.
- Maintained knowledge of product offerings to provide informed recommendations.
- Collaborated with team members to resolve customer issues effectively.
- Documented customer interactions in database for future reference and analysis.
- Adapted quickly to new tools and software for enhanced service delivery.
- Participated in training sessions to improve product knowledge and service skills.
- Supported promotional campaigns by communicating benefits to customers clearly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pike County High School
Brundidge, ALSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Performance management
- Sales techniques
- Conflict resolution
- Sales management
- Clear communication
Timeline
Manager
Dollar General
01.2024 - 10.2024
Column Sander
HB&G
12.2021 - 09.2023
Customer Service Representative
CGI
04.2019 - 10.2021
High School Diploma -
Pike County High School