Kiyana Diaz
Clear Lake,TX
Summary
Dynamic professional with a proven track record in leadership and communication, adept at cultivating strong relationships across all organizational levels. Skilled in managing team activities and enhancing organizational efficiency, with extensive experience in customer relationship management to ensure exceptional satisfaction and retention. Expertise in employing persuasive communication techniques to drive sales and foster long-term customer loyalty. Consistently collaborates with team members to achieve sales objectives while maintaining a positive and productive work environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
Friendswood, TX
05.2024 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with current marketing campaigns and seasonal trends.
- Managed inventory levels efficiently, reducing stock discrepancies through regular audits and effective organization.
- Trained new sales associates on product knowledge and customer engagement techniques, promoting team cohesion.
- Assisted customers with transactions as a cashier. Supported fitting room operations by providing styling advice. Maintained store appearance by actively engaging in floor support.
Front Desk
Casebakes
Webster, TX
05.2022 - 09.2022
- Monitored front desk traffic to support customer satisfaction.
- Handled phones in regards to orders.
- Answered questions about company location and hours of operation.
- Assisted customers with purchases and orders.
- Packaged orders.
- Maintained restock/cleaning
Girl Scout Member
Girl Scouts
Houston, TX
08.2018 - 05.2021
- Encouraged girls to develop strong self-confidence and leadership skills.
- Sometimes helped lead meetings.
- Coordinated troop events.
- Managed money within the troop.
- Lead cookie booths at various locations to help the troop raise money.
Education
High School Diploma -
Clear Lake High School
Houston, TX05.2023
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05.2029
Skills
- Team Collaboration
- Time Management
- Verbal and Written Communication
- Social Perceptiveness
- Conflict Management
- Customer service
- Problem-solving skills
ADDITIONAL INFORMATION
When I was in elementary, I ran a pretty successful business. That business consisted of making and selling slime. I had social media accounts for the business, as well as, an Etsy store. I sold at various markets and events.
Timeline
Sales Associate
American Eagle Outfitters, Inc
05.2024 - Current
Front Desk
Casebakes
05.2022 - 09.2022
Girl Scout Member
Girl Scouts
08.2018 - 05.2021
High School Diploma -
Clear Lake High School
Bachelor of Science - Criminal Justice
Sam Houston State University