Summary
Overview
Work History
Education
Skills
Timeline
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Kiyana Nichols

Yuma,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Team Leader

Jack in the Box
Yuma, AZ
04.2018 - 12.2021
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Sandwich Artist

SUBWAY®Restaurants
Yuma, AZ
11.2012 - 10.2013
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Stocked shelves with products and supplies.
  • Replenished condiments and other supplies at front counter areas.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Greeted customers and provided product knowledge.
  • Upsold additional items to increase store profits.
  • Followed established procedures for handling money transactions accurately.
  • Monitored temperature of freezers and coolers throughout shift.
  • Organized inventory for efficient restocking of products.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Completed opening, closing and shift change tasks by following company guidelines.

Education

High School Diploma -

EOC Charter
Yuma, AZ
12-2011

Skills

  • Shift Scheduling
  • Team Supervision
  • Cash Handling
  • Technical Support
  • Complaint resolution
  • Sales expertise

Timeline

Team Leader

Jack in the Box
04.2018 - 12.2021

Sandwich Artist

SUBWAY®Restaurants
11.2012 - 10.2013

High School Diploma -

EOC Charter

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Kiyana Nichols