Kiyana Lewis
Customer Service Specialist
Oxon Hill,Md
Summary
Experienced and dedicated professional with a proven track record of providing exceptional customer service. Skilled in communication, organization, and problem-solving. Seeking a challenging position where I can utilize my skills and experience to contribute to the success of the organization.
Overview
19
19
years of professional experience
Work History
Hospice Aide
The Medical Team
Springfield, VA
04.2015 - Current
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Server
Granite City Restaurant
Oxon Hill, MD
06.2015 - 12.2019
- Demonstrated cash handling skills and provided excellent customer service - Followed and demonstrated food and safety guidelines - Maintained restaurant rules and cleanliness - Assisted in all positions as needed - Answered calls and assisted customers
Receptionist/Clerk
STARBUCKS COFFEE COMPANY
07.2004 - 08.2014
- Followed food division standards, best practices, and food safety standards while maintaining work area and equipment in accordance with health department standards - Demonstrated current and working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations - Provided outstanding customer service for 10 years - Educated, sampled, and served customers products - Opened/closed areas following appropriate checklist and verified completion with manager duties prior to leaving the area - Maintained PAR stock levels and standards in product presentations - Produced and presented freshly prepared products following Starbucks recipes while meeting speed of service standards
Education
Medical Office Management
The Career Institute
Washington, DC 10.2014 - 4 2016
Medical Insurance Billing
US Career Institute
Iowa City, IA 03.2013 - 6 2014
Culinary Arts
The Art Institute Of Washington
08.2004 - 2 2007
Culinary Arts
Baltimore International College
09.2003 - 7 2003
Skills
Microsoft Office SuiteExcellent communication and interpersonal skills
Strong organizational and time management
Ability to work independently and as part of a teamDetail-oriented and able to multitask effectivelyCertified Medical Office ProfessionalICD-9-CM Billing and Coding Patient Care
ICD-10-CM Medical VocabularyPalliative care
Bed transfers
Infectious disease protocols
Medication Administration
Accomplishments
- HCPCS Healthcare Claims - Processing Medical Law and Ethics
- CPT Healthcare Insurance - Processing Medical Terminology
Timeline
Server
Granite City Restaurant
06.2015 - 12.2019
Hospice Aide
The Medical Team
04.2015 - Current
Medical Office Management
The Career Institute
10.2014 - 4 2016
Medical Insurance Billing
US Career Institute
03.2013 - 6 2014
Culinary Arts
The Art Institute Of Washington
08.2004 - 2 2007
Receptionist/Clerk
STARBUCKS COFFEE COMPANY
07.2004 - 08.2014
Culinary Arts
Baltimore International College
09.2003 - 7 2003