Summary
Overview
Work History
Education
Skills
Timeline
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Kiyanna Shelley

Tamarac

Summary

Accomplished entrepreneur and esthetician with a proven track record at AK Rentals LLC and Lashed 954, enhancing customer relations and small business operations. Excelled in relationship building and verbal communication, achieving significant client satisfaction and repeat business. Skilled in client service and financial management, successfully increased brand awareness through strategic marketing.

Overview

6
6
years of professional experience

Work History

Owner

AK Rentals LLC
03.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Esthetician

Lashed 954
01.2023 - 01.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Customer Service Perspective Member

Nations Benefits
03.2019 - 01.2023
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Provided empathetic support to customers during difficult situations, maintaining professionalism while demonstrating genuine care and concern for their needs.
  • Boosted customer retention by consistently delivering high-quality service and following up on unresolved issues.
  • Developed rapport with repeat customers by remembering personal details and preferences from previous interactions, creating a personalized service experience.
  • Upheld strict compliance with data privacy regulations when handling sensitive customer information during all interactions.

Education

Licsensed Esthetician

Florida Academy of Medical Aesthetics
02.2021

Coral Springs High School
06.2018

Skills

Customer Relations

Small business operations

Relationship Building

Verbal and written communication

Client Service

Timeline

Owner

AK Rentals LLC
03.2023 - Current

Esthetician

Lashed 954
01.2023 - 01.2024

Customer Service Perspective Member

Nations Benefits
03.2019 - 01.2023

Licsensed Esthetician

Florida Academy of Medical Aesthetics

Coral Springs High School

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Kiyanna Shelley