Kiyauna Thicklin
Columbus ,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Paramount Staffing
Montgomery , AL
12.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Identified customer needs and provided appropriate solutions.
- Maintained up-to-date knowledge of company products and services.
- Updated job knowledge by participating in educational opportunities.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Adhered to company's established protocols for handling confidential data.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Production Assembler
Hyundai Glovis
Montgomery, AL
03.2019 - 12.2023
- Inspected product quality prior to packaging and shipment.
- Adhered strictly to established guidelines and procedures while performing duties.
- Performed quality checks on products to ensure they met company standards.
- Operated powered industrial vehicles such as forklifts for transporting goods around the facility.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Maintained accurate records of production output, scrap rates, and other data.
- Replaced worn or damaged parts within machines using hand tools when necessary.
- Monitored assembly line operations to detect any issues or malfunctions.
- Identified defective parts or items needing rework during inspections.
- Tested completed products for proper functioning before shipping them out.
- Organized production line equipment and materials for assembly tasks.
- Rotated through various positions on the assembly line as needed by management.
- Loaded and unloaded parts into machines for processing.
- Completed component assembly with minimal supervision to meet deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Medical Assistant
American Family Care, Inc
Montgomery, AL
10.2016 - 03.2019
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Administered injections, medications and treatments as directed by the physician.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
Education
Diploma - Medical Assisting
Virginia College -Montgomery
Montgomery10-2014
High School Diploma -
Central High School Hayneville
Hayneville, AL05-2002
Skills
- Shipping and Logistics
- Workplace Cleanliness
- Customer satisfaction measurement
- Scheduling
- Data Collection
- Data Entry
- Product Knowledge
- Safety Procedures
- Quality Control Analysis
- Process Monitoring
- OSHA Compliance
- Product Assembly
- Manufacturing
- Assembly and production
- Quality Assurance Controls
- Phlebotomy Techniques
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Patient-focused care
References
References available upon request.
Timeline
Customer Service Representative
Paramount Staffing
12.2023 - Current
Production Assembler
Hyundai Glovis
03.2019 - 12.2023
Medical Assistant
American Family Care, Inc
10.2016 - 03.2019
Diploma - Medical Assisting
Virginia College -Montgomery
High School Diploma -
Central High School Hayneville
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