Kiyiana Lyles
Puyallup
Summary
Dynamic leader with a proven track record in human resources, project management, and organizational training across diverse sectors, including healthcare, education, government, and corporate environments. Expertise includes recruiting, employee relations, benefits coordination, and client engagement, with a strong emphasis on policy development and program management. Recognized for fostering collaborative workplace cultures and optimizing operations to enhance client and customer experiences. Committed to strategic workforce planning and organizational development, demonstrating adaptability and reliability while driving impactful results through effective leadership.
Overview
9
9
years of professional experience
Work History
Chief Human Resources Officer
RALLi Technologies
Puyallup, WA, USA
10.2024 - Current
- Utilized HRIS platforms to manage employee records, onboarding, benefits data, and payroll support while ensuring data accuracy and focus on confidentiality and integrity.
- Oversaw employee relations and served as a trusted advisor to staff and leadership.
- Supported full-cycle recruiting, from job postings and applicant tracking, new-hire orientation and interview coordination, to candidate selection.
- Designed and facilitated onboarding programs for new employees, and team training for current employees to enhance productivity, retention, and engagement.
- Authored and revised HR policies and SOPs, ensuring compliance with company and legal standards.
- Partnered with leadership and management to resolve employee issues and maintain a respectful and inclusive workplace.
- Created legal policy documents and assigned and tracked document identification numbers for maintaining consistency, accuracy, compliance, and quality control.
Human Potential (HR) / Community Development Program Manager
MultiCare Health System
Tacoma, WA, USA
07.2017 - 09.2024
- Managed provider credentialing and certification processes to ensure legal and regulatory compliance, by tracking licensure, certifications, and renewal timelines for providers.
- Followed up with providers and their managers to resolve credentialing gaps and maintain compliance standards with regulatory and organizational requirements.
- Managed background checks and legal documentation for new and existing employees within HR systems, while verifying employee records for accuracy, completeness, and compliance.
- Communicated with employees to resolve missing documentation and maintain onboarding timelines.
- Designed and implemented employee professional development and continuing education programs and training, while developing initiatives to support growth.
- Supported employee education initiatives by proctoring and scoring required examinations.
- Registered employees for conferences, training, and mandatory continuing education certifications.
- Maintained training and certification records, and ensured employees met training and certification requirements within required timelines.
- Managed volunteer and job-shadowing programs to strengthen job talent pool and to help management support organizational needs.
- Coordinated and participated in career and volunteer fair and outreach events.
- Recruited, onboarded, trained, and tracked volunteer participation and hours.
- Maintained professional relationships with community partners and external organizations.
- Issued badge access to approved volunteers for authorized facility entry.
- Conducted meetings and documented meeting notes for team members and management to reference.
Education
Bachelor of Science - Human Resources Management and Business Administration
University of Phoenix
Skills
- Human Resources Leadership and Management
- Human Resources Policies and Procedures
- Corporate Training and Professional Development Programs
- Workforce Planning and Talent Management
- HRIS System Management
- Organizational Culture, Leadership Development and Planning
- Provider Certification, Internal, Contract, Compliance, and Background Credentialing and Management
- Microsoft Office
- Workday, WorkBright, and Bright HR
- LMS Systems
- Employee Relations
- EEO, ADA, FMLA Regulations
- Federal/State Employment Law Compliance
- Recruiting Strategies, Onboarding Programs, and Talent Acquisitions
- Compliance Monitoring and Implementation
- Program and Project Management
- EPIC and PECOS
- Medicare and Medicaid State Programs
- Benefits Enrollment Coordination
- Claims Processing and Administration
- Employee and Volunteer Development
- Job Shadowing Programs
- Event Planning and Community Engagement
- Customer and Client Experience Excellence
Additional Relevant Experience
- Nordstrom, Lead Sales Associate and Client Relations Specialist
- Group Health Cooperative, Benefits Coordinator
- Regence Blue Shield, Member Services Specialist
- Social Security Administration, Benefits and Claims Contact Specialist
- Seattle Cancer Care Alliance, Oncology Administrator and Benefits Program Manager
- City of Puyallup, Facilities Coordinator and Events Planner
- Puyallup School District, Paraeducator and Information Technology Assistant
Timeline
Chief Human Resources Officer
RALLi Technologies
10.2024 - Current
Human Potential (HR) / Community Development Program Manager
MultiCare Health System
07.2017 - 09.2024
Bachelor of Science - Human Resources Management and Business Administration
University of Phoenix