Kiylyn Black
Davenport
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Cashier
Shell Expresslane
Davenport
11.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Bounce
Kilkenny's Irish Pub
Davenport
08.2024 - Current
- Educated patrons about applicable policies concerning noise levels and smoking rules.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Prevented unauthorized access into VIP areas by verifying credentials prior to allowing entry.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
- Kept accurate records of incidents occurring on premise, including reports on patron injuries or property damage.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
Barback
Kilkenny's Irish Pub
Davenport
08.2023 - Current
- Performed opening duties such as setting up supplies needed for service.
- Followed safety protocols such as properly storing equipment away after use.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Continuously monitored beverage stock levels during peak hours of operation.
- Responded to customer requests promptly and professionally.
- Helped prepare mixed drinks using proper measurements and techniques.
Overnight Associate
Isle of Capri Casino
Davenport
01.2024 - 12.2024
- Monitored CCTV cameras for suspicious activities in the store premises.
- Greeted customers upon entrance to store and provided assistance with locating items.
- Processed customer payments using cash registers and credit card machines.
- Maintained records of daily transactions for accurate accounting purposes.
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors.
- Ensured that all safety protocols were followed during closing procedures.
- Organized and maintained the sales floor by moving products around according to their categories.
Cashier
Tex Best Travel Center
Luling
01.2023 - 08.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
Lifeguard
City Of Luling Texas
Luling
04.2022 - 08.2023
- Assisted with orientation sessions for new lifeguards in training.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Performed emergency rescues when necessary.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Provided assistance to swimmers of varying skill levels.
Education
Criminal Justice
St.Ambrose University
Davenport, IA05-2027
High School Diploma -
Luling Isd
Luling Texas05-2023
Skills
- Incident reporting
- Crowd management
- Safety compliance
- Conflict resolution
- Customer service
- Record keeping
- Time management
- Emergency response
- Promotions and discounts
- Cash handling expertise
- Team collaboration
- Liquor law compliance
- POS system operations
- Basic math
- Staff training
- Work ethic and integrity
References
References available upon request.
Timeline
Cashier
Shell Expresslane
11.2024 - Current
Bounce
Kilkenny's Irish Pub
08.2024 - Current
Overnight Associate
Isle of Capri Casino
01.2024 - 12.2024
Barback
Kilkenny's Irish Pub
08.2023 - Current
Cashier
Tex Best Travel Center
01.2023 - 08.2023
Lifeguard
City Of Luling Texas
04.2022 - 08.2023
Criminal Justice
St.Ambrose University
High School Diploma -
Luling Isd