MACKENZIE WATERS
Lebanon,MO
Summary
Professional Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
05.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Walmart
01.2021 - 02.2024
- As a customer service representative, I answer incoming phone calls in a professional manner and direct them to other departments if necessary.
- I also am responsible for assisting in money service transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Asset Protection Investigator
Walmart
03.2024 - Current
- As an asset protection I have many job duties; these include conducting investigations on the floor as well as through computer camera systems.
- I calm down mad and irate customers.
- I am responsible for keying in data for safety using excel and word.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
Education
MEDICAL INTERNSHIP -
GO CAPS
05.2020
HIGH SCHOOL DIPLOMA -
PLATO HIGH SCHOOL
05.2020
GENERAL EDUCATION -
OZARK TECHNICAL COMMUNITY COLLEGE
01.2022
Skills
- Customer service
- Issue resolution
- Microsoft word
- Excel
- Network security
- Investigations
- Computer operations
- Active listening
- Call management
- De-escalation techniques
- Account management
- Incident reporting
- Crime prevention
- CCTV systems
- Logs and reporting
- Time management
- Attention to detail
Timeline
Asset Protection Investigator
Walmart
03.2024 - Current
Customer Service Representative
Walmart
01.2021 - 02.2024
Cashier
Walmart
05.2020 - 11.2020
HIGH SCHOOL DIPLOMA -
PLATO HIGH SCHOOL
MEDICAL INTERNSHIP -
GO CAPS
GENERAL EDUCATION -
OZARK TECHNICAL COMMUNITY COLLEGE
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